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Nesco Resource

Vendor Maintenance Analyst

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$51,982 / year median in Florida

+4% projected growth

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Job Description

Property Maintenance Coordinator The Property Maintenance Coordinator to oversee service delivery for a diverse portfolio of client properties. This role serves as the central hub of communication, connecting clients, real estate agents, and third-party vendors. The ideal candidate will thrive in a fast-paced environment, ensuring that maintenance projects are completed on time, within budget, and to the highest quality standards. Core Responsibilities Coordinate service requests, dispatch vendors, and negotiate pricing, bids, and completion timelines. Review property photographs to verify job completion and ensure work meets strict client standards. Manage multiple communication channels to handle inquiries regarding services, billing, and status updates for clients and brokers. Utilize internal proprietary software and Microsoft Office to track project lifecycles and daily workloads. Key Requirements Strong background in customer service, active problem-solving, and sharp negotiation skills. Comfortable learning proprietary digital systems and proficient in Microsoft Office (Excel, Word, Outlook). Excellent communication, strong organizational abilities, and a high sense of urgency and follow-through. Ability to work effectively in a remote or hybrid team environment. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.