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Client Success Coordinator- Web Department
Career Insights for Customer Service Supervisor
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$51,982 / year median in Florida
+4% projected growth
Job Description
Join Our Team as a Web Services Representative! Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!! About Our Company Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we've built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us! Your Mission To "WOW!" our clients by contacting each client, gathering the resources needed to create their web product, and help them at every step of the way until their product is completed. You'd be their point of contact right after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, printing and programming process. (We teach you everything you need to know about all of these things so don't fret!) This is a fast-paced position and requires a lot of multi-tasking. This is a customer-facing position and requires a drive to deliver excellent service to our clients. The Web Service Reps must be very detail-oriented and organized to ensure the client's deadlines are met. It can also be challenging to get customers to respond at times. This position is responsible to ensure that customers are serviced perfectly and are very happy with their order! Ultimately, we strive for top-notch customer service. Work Hours Full-time in-office position Monday - Friday from 9-6pm with an hour lunch Compensation $18/ hour to start Benefits Medical, dental and vision 401K Short- and Long-Term Disability Paid Vacation time that increases with longevity 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas) Amazing company culture that provides a relaxed yet super productive and challenging work environment