Customer Success Coordinator

Customer Success Coordinator Flo Energy - 4.8 Clearwater, FL Job Details Full-time $18 - $20 an hour 22 hours ago Benefits Paid time off Referral program Qualifications Phone communication Customer support ticket management Face-to-face client meetings Appointment scheduling Escalation handling Entry level Client interaction via phone calls Full Job Description At Flo Energy, we help Florida homeowners go solar — and we take that trust seriously. When someone signs with us, they've made a major decision. As our Customer Success Coordinator, your job is to make sure they never doubt it. You're the bridge between contract signing and the day the lights power on. You'll own communication, set expectations, and keep customers confident from kickoff to activation.

What You'll Do:

Lead kickoff calls that transfer trust from the sales team to the company Handle inbound customer calls about status, timelines, and next steps Schedule installations once permits are cleared and prep customers for install day Keep our sales team informed with reliable, real-time updates Conduct post-activation "Success Calls" — celebrate customers, remind them of their savings, and close the loop You're the

Right Fit If You:

Love people and are genuinely great on the phone Stay calm and proactive when things get uncertain Can juggle multiple moving pieces without dropping them Know when to escalate — and do it without hesitation

What We Offer:

Competitive salary ($18-$20/hour + Bonus opportunities) Referral bonus when customers you've built relationships with send new business your way A tight-knit team in a growing clean energy company This is not a technical role — you won't troubleshoot systems or handle escalations. Your power here is communication and clarity. Flo Energy is an equal opportunity employer.

Pay:

$18.00 - $20.00 per hour

Benefits:

Paid time off Application Question(s): Describe a time you had to manage a frustrated or anxious customer. What did you do? Are you comfortable working full-time on-site in Largo, FL?

Experience:

Customer-facing phone: 1 year (Preferred)

Work Location:

In person