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BrandsMart
Customer Experience Manager
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Scorecard
Based on Florida data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$52,524 / year median in Florida
+10% projected growth
Job Description
Customer Experience Manager BrandsMart
- 3.
- A leading Consumer Electronics and Appliance Retailer in the Southeast.
- it is a career with purpose.
Customer Experience Manager Summary:
Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits.Duties and Responsibilities:
Efficiently and accurately controlling cash handling operations Record till overages and shortages Preparing tills for the following day Preparing bank deposits Making change order depositsRequired Education, Experience, and Certifications:
2+ years cash handling experience in a retail environment High school diploma required College degree preferredRequired Skills and Competencies:
Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests, and similar written materials. Basic English language writing skills for completion of orders, request (intercompany and faxed requests) and other necessary correspondence as may be required. Fluency in spoken English (or another language as may be required for a specific location) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses. Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of merchandise and quantities as may be required. Ability to grasp and lift or otherwise move goods weighing up to fifty pounds at a distance of twenty feet. Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers and customer inquiries. Ability to stand and continuously perform essential job functions with minimal direct supervision for a complete selling shift which can be as much as a ten and one quarter hours, with as much as two thirty minute meal breaks and three fifteen minute breaks.- The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification.
- Benefits vary based on full
- and part-time employment status. About BrandsMart At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career
- our focus on being a premier retail leader and providing a customer experience that is second to none.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health and Wellness Programs
- Health Insurance