Job Summary The Sales Support - Account Manager will maintain and grow relationships with the company's clients. The Sales Support - Account Manager will help to grow the company's profitable revenues by ensuring clients are satisfied with the services provided and help identify new business opportunities for clients. Duties Review projects with sales reps.

• Work with customers directly as well as sales reps to receive and understand new production orders.
• Responsible for entering and updating customer orders into Business Management System/Order Entry System.
• Track and manage orders through production facilities via communications with all production departments
• Build strong client relationships to maintain and grow current business.
• Communicate with clients to ensure that all of their needs are understood and addressed.
• Assist in resolving customer complaints and keep track of all processes that pertain to the clients' needs.
• Act as the main point of contact in the firm to ensure that their needs are met with a focus on improving customer experience.
• Develop a thorough understanding of clients' needs and requirements and prepare customized solutions.
• Communicate and collaborate with internal teams to ensure that clients' needs are met.
• Compile reports on account progress, goals, and forecasts for account teams and stakeholders.
• Performs any other assigned duty as directed by management. Requirements General Support Functions
• Attention to detail and accuracy.
• Able to function independently, as well as in team setting, with a sense of urgency and multiple priorities.
• Able to work successfully under pressure of tight timelines and frequent changes.
• Excellent communication skills.
• Ensure efficient client services and provide support to sales staff.
• Ability to assess business needs and internal customer requirements.
• Liaise with other departments/customers/vendors. Skills
• Proven experience in account management.
• Proficient in all Microsoft Office applications as well as CRM software.
• Proficient in Salesforce.
• QuickBooks knowledge.
• Print knowledge helpful, not required.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Exceptional customer service skills.
• Excellent communication skills.
• Planning and organizing; Attention to detail.
• Teamwork & customer service orientation.
• Ability to think, write and speak effectively. Education and Experience
• Bachelor's degree in Business Administration, Finance, Sales or related field preferred. Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Pay:

$46,248.00 - $55,697.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person