A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
RideNow Powersports in Daytona Beach is looking for a Service Manager who's ready to deliver top-tier service!
What You'll Do:
Lead your team, manage operations, and ensure an outstanding experience for every customer.
Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
Lead and develop your team through ongoing coaching, performance management, and training
Collaborate with other department heads to streamline communication and maximize the overall dealership experience
Ensure all safety standards and manufacturer requirements are consistently met
Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
Maintain accurate records and ensure proper cashiering and documentation practices
Foster a strong team culture with a focus on accountability, continuous improvement, and results
What We're Looking For:
3+ years of management experience in a retail environment (dealership preferred)
A deep understanding of service operations, workflow optimization, and technician productivity
Strong leadership and team-building skills
Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
Mechanically knowledgeable and familiar with service diagnostics and repair processes
Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
Motorcycle endorsement preferred
Ability to stay organized and manage time effectively
Must be able to stand for extended periods of time
Must be able to safely push motorcycles weighing up to 850lbs
Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays. Must be able to frequently bend, kneel, crouch, and reach to perform job duties. Why Join RideNow? Commission based pay
Medical, dental, and vision insurance Employer paid life and short-term disability insurance
Employee discounts All applicants must pass pre-employment testing including background check, MVR, and drug screening.
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