A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Administrative & Customer Service Coordinator Conserva Irrigation of Miami Doral, FL Job Details Full-time $16•$21 an hour 1 hour ago Benefits Paid holidays 401(k) Paid time off Opportunities for advancement Qualifications Spanish Teamwork Interpersonal skills Employee relationship building English Administrative experience Attention to detail Organizational skills
Full Job Description Administrative & Customer Service Coordinator Company:
Conserva Irrigation of Miami Location:
Doral, Florida Job Type:
Full-Time Schedule:
Monday•Friday | 7:30 AM•4:00 PM Join Our Growing Team Conserva Irrigation of Miami is an industry leader specializing in sprinkler system maintenance, repair, and installation, with a strong focus on smart irrigation solutions and water conservation. We are committed to helping our customers achieve healthier landscapes while using water responsibly through innovative irrigation technology and expert service. Our reputation has been built on exceptional customer service, quality workmanship, honesty, and reliability. We're not just hiring an employee—we're looking for a long-term team member who wants to grow with our company and help us continue delivering exceptional service to our customers. We believe our success comes from having great people who care about their work, support each other, and take pride in representing our company every day. We are looking for someone who is organized, bilingual, customer-focused, and motivated to be part of a positive and professional team environment. This position is more than administrative support. It is an opportunity to become an important part of our company's growth by helping customers, supporting our field team, improving daily operations, and contributing to a culture built on teamwork, respect, and excellence. Position Summary The Administrative & Customer Service Coordinator plays a key role in keeping our office operations organized and running smoothly. This position will support customers, field technicians, suppliers, and management while helping maintain the high level of service our customers expect. The ideal candidate is a bilingual professional with excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This person must demonstrate maturity, professionalism, a positive attitude, and the ability to build strong relationships with customers and coworkers. Every phone call, email, and conversation represents our company. We are looking for someone who understands the importance of creating great customer experience and contributing to a positive team culture. Key Responsibilities Answer incoming phone calls, emails, and customer inquiries in a friendly, professional, and timely manner. Schedule irrigation service calls, maintenance appointments, and installation projects. Call customers to confirm appointments and communicate scheduling updates. Coordinate daily schedules with field technicians to maximize efficiency. Maintain accurate customer records, office files, and administrative documentation. Prepare invoices, process payments, and assist with general office administration. Communicate with suppliers and vendors regarding orders, deliveries, invoices, and account payments. Assist with purchasing office and operational supplies. Support company marketing initiatives, including managing and updating social media platforms. Help maintain a professional and engaging online presence for the company. Assist with customer follow-up to ensure satisfaction and strengthen customer relationships. Identify opportunities to educate customers about additional services and assist with sales conversations when appropriate. Support management with administrative projects and daily operational needs. Help maintain an organized, efficient, and welcoming office environment. Encourage teamwork, motivation, and a positive attitude among coworkers. Qualifications Required Qualifications Bilingual in English and Spanish. Strong customer service skills and professional communication abilities. Excellent organizational skills and attention to detail. Ability to multitask and prioritize responsibilities effectively. Positive attitude and willingness to support the team. Professional, dependable, and mature approach in all interactions. Ability to work independently while contributing to a team environment. Eligible to work in the US. Preferred Qualifications Previous experience in administration, office management, customer service, or a related role. Experience with Microsoft Office (Word, Excel, Outlook). Experience with QuickBooks is a plus. Experience with social media management or marketing is a plus. The Person We Are Looking For We are looking for someone who: Take pride in providing excellent customer service. Represents the company with professionalism and integrity. Communicates respectfully with customers, suppliers, and coworkers. Maintains a positive attitude and brings good energy to the workplace. Is organized, reliable, and detail-oriented. Can handle multiple tasks without losing focus. Takes initiative and looks for solutions. Wants to grow professionally and contribute to the company's success. Understands that teamwork, respect, and accountability create a strong company culture. Compensation & Benefits We value our employees and believe in recognizing hard work, professionalism, and dedication.
Compensation Competitive hourly pay:
$16.00•21.00 per hour , based on experience and qualifications. Benefits Full-time position. Monday-Friday schedule, 7:30 AM•4:00 PM. No evenings or weekends. Up to 5 paid holidays per year. Paid Time Off (PTO). 401(k) retirement plan available. Monthly team performance bonus based on company and team goals. Opportunities for professional growth and advancement. Supportive, family-oriented work environment. Stable, growing company where your contributions are recognized and appreciated. What Success Looks Like in the First 90 Days Within your first 90 days, you will: Build positive relationships with customers, suppliers, technicians, and team members. Become confident with company procedures, scheduling, invoicing, and administrative processes. Maintain accurate customer information and organized office systems. Provide excellent customer service through every interaction. Support efficient communication between customers, office staff, and field technicians. Demonstrate reliability, professionalism, attention to detail, and a positive team attitude. Ready to Join Our Team? If you are a bilingual, organized, customer-focused professional who enjoys helping people and takes pride in keeping operations running smoothly, we would love to hear from you. We are looking for someone who wants more than just a job—we are looking for a long-term team member who wants to grow with Conserva Irrigation of Miami , contribute to our success, and be part of a team that values professionalism, teamwork, innovation, and exceptional customer service.
