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H
Hydralife
Customer Success Manager
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Based on Florida data
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What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$94,108 / year median in Florida
+7% projected growth
Job Description
Customer Success Manager Hydralife Doral, FL Job Details Contract $70,000 - $85,000 a year 1 hour ago Qualifications Spanish Customer communication Underwriting English Bachelor's degree Business Administration Account management Full Job Description Customer Success Operations Manager Doral, FL Job Summary We are seeking a hands-on, bilingual Customer Success Operations Manager to lead our front office team supporting client onboarding for a growing merchant services and payments company. This role owns the day-to-day operations of the onboarding process, ensuring clients have a smooth, well-managed experience from the moment they sign on. The ideal candidate is a proactive team player who leads by example, jumps in wherever needed, and is comfortable working directly with clients as well as coaching staff. Responsibilities Manage and support the front office team responsible for onboarding new merchant clients. Oversee the client onboarding process from start to finish, ensuring accuracy and a positive client experience. Serve as a point of escalation for client and team questions, stepping in hands-on when needed. Monitor onboarding timelines and workflows, identifying and resolving bottlenecks. Coach, train, and support front office staff to maintain high service standards. Communicate with clients directly in English and Spanish throughout the onboarding process. Partner with sales and other internal teams to ensure a seamless handoff from sale to onboarding. Maintain accurate records of onboarding status, documentation, and client communications. Help identify and implement process improvements to increase onboarding efficiency. Qualifications 3-5 years of experience in operations, client onboarding, or account/customer success management within the merchant services or payment processing industry — required, not just preferred. Direct, hands-on experience working with Fiserv or TSYS platforms required. Solid working knowledge of the merchant onboarding and underwriting process within the payments industry. Bilingual in English and Spanish required. Proven ability to manage and support a team in a fast-paced, client-facing environment. Strong hands-on, roll-up-your-sleeves approach with a team-first mindset. Excellent organizational, communication, and problem-solving skills. Able to manage multiple priorities and deadlines simultaneously. Preferred Qualifications Bachelor's degree in Business Administration or a related field preferred. Prior experience in a Customer Success Manager or similar client-facing leadership role within payments or fintech. Additional exposure to other merchant processing platforms beyond Fiserv/TSYS.