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R
Riya
Election Support Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Florida data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$51,982 / year median in Florida
+4% projected growth
Job Description
Responsibilities for this position include, but are not limited to: Must be able to pass background screening (mandatory). Proficient in English and able to communicate in a clear and concise manner, both verbally and in writing. (Spanish and Creole are welcome) Have exceptional customer service skills and call center experience is preferred. Must be able to effectively communicate with poll workers and other constituents via phone. Must be able to adapt to new scenarios and exercise good judgment in all. Must be proficient in the use of Microsoft Office (Outlook, Excel, Word). Must represent the Office of the Supervisor of Elections in a professional manner (appearance, demeanor, hygiene, etc.). Effective listener and team player. Must be able to lift 25 lbs. for paper mail processing and payroll processing.