Service BDC Coordinator

Job Overview We are seeking a dynamic and detail-oriented Service BDC (Business Development Center) Coordinator to join our team! In this energetic role, you will be the first point of contact for our valued customers, managing inbound and outbound communications with enthusiasm and professionalism. Your primary goal will be to enhance customer experience by coordinating service appointments, scheduling and creating routes for the mobile service drivers, providing exceptional client support, and ensuring smooth communication between clients and our service team. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering top-tier customer service, this opportunity is perfect for you!

Service BDC Coordinator Duties:

Handle inbound and outbound calls with professionalism, providing accurate information and scheduling onsite and mobile service appointments efficiently Follow up with customers, confirm appointments, and promote additional services as appropriate Assist customers with inquiries related to vehicle servicing, warranty information, and general support needs Schedule and create the routes for the mobile service drivers Log and update customer information in the appropriate software Support the service team by coordinating schedules, updating client information, and managing appointment calendars Practice excellent phone etiquette to ensure positive customer experiences at every touchpoint Help drive new and existing onsite and mobile service traffic Serve as a backup to the cashier other duties as assigned

Service BDC Coordinator Skills & Qualifications:

Strong sales skills combined with excellent customer support capabilities to promote services confidently Exceptional communication skills—both verbal and written—are essential for clear client interactions Ability to multi-task and work in a fast-paced environment Strong computer and internet skills required Must be dependable and punctual High school diploma or equivalent Ability to perform data entry accurately while managing multiple tasks simultaneously Monday - Friday 8:30 am - 5:30 pm Company is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law.

Pay:

$17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

BDC:

1 year (Preferred) Ability to

Commute:

Fort Walton Beach, FL 32547 (Required)

Work Location:

In person