Manager, Customer Service I Chewy - 2.8 Hollywood, FL Job Details Full-time $50,000 - $60,000 a year 2 hours ago Qualifications Managing teams in a customer support role Spreadsheets Coaching Frontline customer support management E-commerce Productivity software Call center management

Full Job Description Job Description:

Our Opportunity:

Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Hollywood, FL location. The right person will be a people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mentality is critical for this role.

What You'll Do:

Develop, lead and coach floor leadership to build successful teams that deliver an exceptional customer experience Establish peer-to-peer collaborations with peer Managers to enhance process efficiency. Use data to identify areas of opportunity, and develop action plans to improve important metrics and close performance gaps Collaborate with other managers to establish and build SOPs for existing processes and procedures. Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce Maintain and implement new leadership onboarding initiatives to enhance the career pathing experience.

What You'll Need:

2-5 years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 300+ headcount environments Adaptability to rapidly shifting goals, and willing to 'roll up your sleeves' to solve a variety of challenges Coaching skills that can impact both front-line agents and floor leadership

• BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree) Strong computer and internet proficiency in an e-commerce environment

• Proficiency in MS Office suite (Excel is a must) Outstanding oral and written communication skills, comfortability and ease in communicating information to a group Position may require travel Compensation The salary range is $50,000 to $60,000. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact .