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Archstone Behavioral Health

BHT

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$51,982 / year median in Florida

+4% projected growth

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Job Description

Job Description Help for Job Description. Opens a new window. Job Description Job Description Archstone Behavioral Health is looking for experienced Behavioral Health Technicians to join our team. Full-time positions are currently available. BHT's are responsible for the safety and well-being of the client population as well as observing, monitoring and reporting as necessary. An ideal candidate will serve as a bridge between the client and the clinical team to notify of any changes in behavior or physical or mental condition.
Duties and Responsibilities:
Communicate client needs and behaviors to immediate supervisor and clinical team as necessary. Conduct room and bag searches of clients both upon admission and at random. Assist in the client intake process through transportation coordination, community orientation and appropriate intake paperwork. Address problems in the client community through verbal, de-escalation techniques. Oversee community cleanliness and enforce program rules and expectations. Maintain professional boundaries with clients and staff at all times. Maintain both client rights and client confidentiality at all times. Active driver's license with clean driving record. Ability to pass background checks, driver's license checks and drug screens. Strong communication skills, both written and verbal. CPR Training preferred