A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service Manager Artego USA LLC Margate, FL Job Details Full-time From $47,556.89 a year 3 hours ago Benefits 401(k) Paid time off Employee discount Opportunities for advancement Qualifications Business development Attention to detail Organizational skills Beauty & cosmetics sales Account management
Full Job Description Location:
Margate, FL Job Type:
Full-Time, On-Site Company Description Artègo USA is a professional haircare brand founded on the belief that true beauty starts with respect for hair, people, and the planet. The company delivers high-performance color, care, and styling products designed for salon professionals and discerning consumers. Its formulations feature certified organic ingredients and advanced biotech to support healthy, vibrant hair. Artègo USA focuses on creating sensorial experiences that combine innovative technology with mindful, sustainable practices, offering team members a chance to be part of a purpose-driven beauty brand. Position Overview This is a full-time, in-office position based at our warehouse in Margate, Florida. As the first point of contact for many of our salon partners, you'll play a critical role in creating an exceptional customer experience. You'll answer incoming calls, assist salons with product questions, process phone orders, onboard new customers, and proactively reach out to salons to introduce them to the Artègo brand. We're looking for someone with a warm, energetic personality who enjoys speaking with people all day long. Every interaction should leave salons feeling valued, appreciated, and excited to do business with Artègo USA. Responsibilities The Inside Sales Representative shall perform the following duties, including but not limited to: Customer Service & Phone Support Answer all incoming phone calls professionally and enthusiastically. Build genuine relationships with salon owners and stylists. Answer questions regarding products, pricing, education, promotions, shipping, and company programs. Assist salons with navigating the Artègo USA website and Salon Lounge. Take and process customer orders over the phone accurately and efficiently. Help customers select products and recommend solutions based on their needs. Resolve customer concerns quickly while providing exceptional service. New Salon Outreach Contact every new salon that registers on the Artègo USA website. Introduce yourself and welcome them to the Artègo family. Explain how ordering works. Help them place their first order if needed. Educate them about professional pricing, education, promotions, and the Artègo Rewards Program. Create a personal relationship so every salon knows they have a dedicated contact within the company. Sales & Business Development Proactively call salons throughout the United States to introduce Artègo. Recruit new salon accounts and grow existing relationships. Follow up with inactive customers and encourage reorders. Promote new product launches, education, promotions, and company initiatives. Maintain detailed customer notes and follow-up schedules. Work closely with the CEO, COO, and Marketing Manager to support company growth. Administrative Responsibilities Maintain accurate customer records. Assist with CRM updates and customer account management. Communicate with management regarding customer feedback and opportunities. Support marketing initiatives by informing customers of new educational videos, social media updates, and upcoming events. Qualifications Previous inside sales, customer service, telemarketing, or account management experience preferred. Outstanding verbal communication skills. Friendly, outgoing, and confident personality. Excellent phone etiquette. Strong organizational skills and attention to detail. Comfortable speaking with customers throughout the day. Ability to multitask in a fast-paced environment. Basic computer skills and experience using online ordering systems. Positive attitude with a genuine passion for helping customers. Professional appearance and demeanor. Beauty industry or salon experience is a major plus but not required. What We're Looking For We're looking for someone who naturally connects with people. The ideal candidate is warm, personable, and genuinely enjoys making customers feel welcome. They are confident on the phone, patient when answering questions, and excited to help salons grow their businesses. This person should be someone who can build long-term relationships. Every conversation should leave the customer feeling like they're part of the Artègo family. A background in beauty, cosmetology, salon sales, or customer service is highly valued, but we're equally interested in someone with the right personality and willingness to learn. Benefits 401(k) Employee discount on Artègo hair products Opportunity for advancement within a rapidly growing beauty company Why Join Artègo USA? At Artègo USA, we're building a community of passionate salon professionals across the country. Every phone call, every relationship, and every order matters. If you're someone who loves talking with people, thrives in a positive environment, and wants to make a meaningful impact with a growing premium beauty brand, we'd love to hear from you. Join the Artègo USA team and help us bring exceptional service, education, and professional products to salons nationwide.
