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FW
Frigate's Waterfront Bar & Grill
FOH Manager
Career Insights for Retail Customer Service Manager
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Based on Florida data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,597 / year median in Florida
+20% projected growth
Job Description
Overview:
We are seeking a dedicated Front of House Manager to oversee the daily operations of our establishment. The ideal candidate will have a passion for customer service and hospitality, ensuring a seamless dining experience for our guests.Duties:
- Manage and lead the front-of-house staff, including servers, hosts, and bartenders
- Ensure exceptional customer service standards are met and maintained
- Oversee reservations, seating arrangements, and waitlists
- Handle guest inquiries, comments, and complaints in a professional manner
- Manage cash handling procedures and ensure accurate reporting
- Conduct regular staff meetings to communicate updates, policies, and expectations
Skills:
- Strong background in customer service within the hospitality industry
- Knowledge of restaurant management practices and procedures
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining composure
- Leadership qualities to motivate and guide the front-of-house team
Job Type:
Full-time Pay:
$55,000.00- $65,000.