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Gemaire Distributors, LLC
Counter Warehouse
Career Insights for Retail Customer Service Manager
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Based on Florida data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,597 / year median in Florida
+20% projected growth
Job Description
Company Overview Gemaire Distributors is a leading distributor specializing in heating, air conditioning, and refrigeration parts and supplies. As a subsidiary of a major industry player, we are dedicated to innovation, growth, and delivering exceptional service across multiple states through our extensive network of branch locations. Job Overview We are seeking a proactive and detail-oriented Counter Warehouse Associate to join our dynamic team. In this role, you will manage inventory, support procurement activities, and ensure the smooth operation of our warehouse functions related to automotive parts and accessories. Your expertise will help optimize supply chain processes, enhance customer service, and maintain accurate parts administration. Duties Responsible for showroom merchandising and re-stocking product. Assist in resolving customer relations problems with both dealers and end users. Complete sales order process for customers with efforts to up-sell associated items. Daily loading and unloading of products. Receive, inspect and stock all merchandise. Verify all items received to items ordered for accuracy. Pick and verify orders for customers and prepare orders for shipment as needed. Assist with physical inventory and inventory control. Appropriate use and maintenance of OF device Qualifications Minimum 1+ year experience in a Counter Sales or Customer Service Role preferably in the HVAC or Distribution Proven success in sales and providing excellent customer service. Strong interpersonal skills including sales, problem solving and customer service. Ability to work independently, while meeting assigned goals and objectives in designated time frames. Ability to multitask and work in a fast paced environment. A willingness to learn and grow with our Company. Knowledge of Microsoft Office products. Proven commitment to customer service and a safe work environment #