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LM
Lawn Maintenance
Office Assistant / Customer Service & Scheduling Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Based on Florida data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$51,982 / year median in Florida
+4% projected growth
Job Description
Job Overview Advanced Lawn and Landscaping is seeking a dynamic and organized Office Assistant / Customer Service & Scheduling Coordinator to help coordinate our customers, leads, crews and daily office operations. This position is responsible for keeping information moving between the office, customers and field crews. You'll be answering phones, communicating with customers, coordinating schedules and routes, monitoring crew activity, following up on estimates and making sure completed jobs and daily schedules are accurately tracked. If you're organized, dependable, comfortable talking to people and good at keeping track of multiple details, we'd like to hear from you. Responsibilities Answer incoming calls and assist customers with questions, service requests and scheduling. Receive and manage new customer leads and inquiries. Schedule services and maintain the daily appointment calendar. Build and organize daily crew routes throughout Brevard County. Provide crews with their daily routes, job details and customer information. Monitor crew arrivals, job status and completed work. Update customer, estimate and job records to keep information accurate and current. Review completed jobs and ensure documentation is ready for invoicing. Assist with invoicing, billing and other administrative tasks. Keep the office organized and help improve day-to-day procedures. Monitor office supplies and arrange replacements when needed. Handle general office issues and assist with resolving operational problems. Maintain professional relationships with customers, vendors and team members. Requirements Previous experience in an office, administrative or customer service position. Strong customer service and communication skills. Excellent organization and attention to detail. Ability to manage multiple priorities and follow through. Reliable and punctual. Professional and comfortable communicating by phone. Comfortable using computers and learning new software. Strong written and verbal communication skills. Ability to work independently and as part of a team. Reliable transportation and ability to commute to our Palm Bay office. The right person is dependable, organized and comfortable taking ownership of their responsibilities. You'll be the point of contact connecting customers, crews and management, so communication and follow-through are important. You should be comfortable keeping track of schedules, estimates, routes, crew arrivals and completed jobs while making sure customers receive timely and professional communication. If you're someone who notices details, follows through and likes keeping things organized, we want to meet you. Apply today to join the Advanced Lawn & Landscaping team.