Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
N
NurseSpring
Customer Experience Manager (Registered Nurse) - F/T or P/T
Career Insights for Customer Experience Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Florida data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$52,524 / year median in Florida
+10% projected growth
Job Description
Be the heartbeat that connects compassionate nursing care to families in need. Are you a Registered Nurse with a passion for leadership, faith-driven service, and a relentless commitment to making a real difference? At NurseSpring, you won't just manage healthcare professionals and their schedules—you'll be the trusted guide and steady hand ensuring every family receives the care they deserve. You'll fill critical shifts, support healthcare professionals, and create a ripple of hope and healing in the lives of families and their loved ones. This role is more than a job—it's a calling. You'll be the problem-solver for nurses seeking their next opportunity and the advocate for patients in urgent need. Your clinical expertise, servant's heart, and unwavering work ethic will shine as you build lasting relationships and create raving fans among healthcare professionals and clients alike.
What You'll Own:
A sense of urgency in everything you do Recruit, engage, and mentor top nursing talent, building a strong, reliable workforce Lead the charge in providing continuity of care, ensuring consistent coverage with clinical precision and compassion Fill last-minute shifts and urgent requests, rebooking canceled shifts with confidence Build rapport with healthcare professionals and patients, becoming their trusted partner and clinical resource, by working shifts for our patients Be accountable to key metrics: hours worked, hires made, active working pool, fill rate, and EVV complianceYour Schedule:
Thrive in a 24/7 environment supporting healthcare professionals and clients every day of the year Join our after-hours team, including some weekends and holidays, to support our healthcare professionals and patients when they need us most Lead by example and be fully present in the heart of the action with both shifts in the office and shifts in the field.What You Bring:
Active Registered Nurse license with at least 1 year of experience in a home health organization Proven success in nursing staffing, scheduling, and clinical leadership High achiever mindset, driven by metrics and results A positive attitude and always going the extra mile to deliver world-class customer service Exceptional communication skills—clear, compassionate, and confident Ability to make quick, sound decisions in high-pressure situations Strong organizational skills and attention to detail Leadership by example—serving as a role model who inspires excellence and clinical integrity Proficiency in Microsoft Office, Google, social media platforms, and AI tools Bilingual in Spanish preferred to serve our diverse community Join NurseSpring and be part of a mission that changes lives every single day. Your work will not only fill shifts but also fill hearts with hope. In compliance with Florida House Bill 531, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com to learn more about the background screening process for those seeking employment as a care provider.Job Type:
Full-time Pay:
$30.00 - $40.00 per hourBenefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insuranceWork Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Other Retirement and Savings
- Health Insurance