Customer Service & Office Coordinator Closet Factory - Pensacola, FL Full-Time | Monday-Friday, 8:00 AM-5:00

PM Pay:

$15-$18 per hour Join the Founding Team at Closet Factory Pensacola Closet Factory is expanding to the Pensacola area, and we are looking for a dependable, organized, and customer-focused Customer Service & Office Coordinator to join our new local team. As a brand-new Closet Factory franchise location, we are building our team from the ground up. This is an opportunity to join us at the beginning and play an important role in creating the level of service, organization, and professionalism our customers will come to expect from Closet Factory Pensacola. We design, manufacture, and install custom organization solutions for closets, pantries, home offices, garages, entertainment centers, and other spaces throughout the home. About the Position The Customer Service Representative will be a central point of communication between our customers and our internal team. You will help keep appointments, projects, and customer communication organized from the initial inquiry through installation and follow-up. Our environment is fast-paced and hands-on. The ideal candidate enjoys working with people, can manage multiple priorities at once, and takes ownership of making sure details do not fall through the cracks. Responsibilities Answer incoming calls and provide friendly, professional customer service Respond to customer questions and requests in a timely manner Schedule and confirm customer design appointments Maintain accurate customer records and update information in company systems Assist with coordinating customer projects from initial appointment through installation Communicate with designers, installers, production staff, management, and customers Assist with scheduling installations, service appointments, and follow-up visits Help resolve customer questions or concerns and ensure issues are followed through to completion Perform general office and administrative duties as needed Help establish efficient processes and procedures as our new Pensacola location grows What We're Looking For Strong customer service and interpersonal skills Excellent organization and attention to detail Ability to manage multiple tasks and priorities in a fast-paced environment Strong written and verbal communication skills Dependable, professional, and positive attitude Strong follow-through and willingness to take ownership of assignments Comfortable working with computers and learning new software Experience with Microsoft Office, including Word and Excel Ability to work effectively both independently and as part of a team Previous customer service, office administration, scheduling, home improvement, construction, or similar experience is helpful but not required. We are willing to train the right person. Why Join Closet Factory Pensacola? This is more than an opportunity to fill an existing position. You will be joining a new business at the ground level and helping us build our Pensacola operation from the beginning. We are looking for people who want to grow with the company. As our customer base and team expand, there may be opportunities to take on additional responsibilities and advance within the organization. We value employees who are reliable, accountable, team-oriented, and committed to providing an excellent customer experience.

Schedule:

Monday-Friday 8:00 AM-5:00

PM Compensation:

$15-$18 per hour, based on experience

Location:

Pensacola, FL If you are organized, energetic, enjoy helping people, and are excited about being part of a growing new business, we would like to hear from you. Apply today with your resume to be considered for the founding team at Closet Factory Pensacola.

Pay:

$15.00 - $18.00 per hour Expected hours: 40.0 per week

Work Location:

In person