CoolSys is the parent company of market-leading operating businesses that provide a full spectrum of best-in-class service experiences and solutions to the retail, commercial, and industrial refrigeration and HVAC industries. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth! CoolSys Light Commercial is one of the largest and fastest growing full-service providers of HVAC installation, maintenance, and repair. We are proud to be the choice of many Fortune 100 and 500 companies. We're seeking a Service Coordinator/Dispatcher.

Position Summary:

The Service Coordinator is responsible for providing detailed customer updates, coordinating service work, and communicating with technicians and supervisors. The Service Coordinator must possess excellent multi-tasking, computer, organizational, and customer service skills.

Responsibilities:

• Receive and coordinate service and emergency calls with multiple branches
• Monitor and track technician workload throughout the day.
• Provide updates via customer portal and emails
• Contact customers to schedule service and maintenance calls.
• Answer customer inquiries in a timely manner.
• Perform other job-related duties as assigned.
• Performing on-call duties

Requirements:

• 2+ years of previous experience in customer service; dispatching experience of any kind is a plus High school diploma or equivalent.

Strong communication and customer service skills, both written and verbal. Solid working knowledge of Microsoft Excel or Google Docs and ability to learn new software. Ability to work in a fast-paced environment and multitask with strong attention to detail. Ability to work closely with a team Relevant industry experience in HVAC, plumbing, or construction is a plus.

Benefits:

• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) Company match
• Life insurance, AD&D and long-term disability CoolSys Light Commercial (East) is an EOE/M/F/Vet/Disability employer.

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person