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FR
FLF Racing Supply
Customer Relationship Manager
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Florida data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,597 / year median in Florida
+20% projected growth
Job Description
Job Overview We are seeking a dynamic and energetic Customer Relationship Manager to lead our client engagement initiatives and elevate customer satisfaction to new heights. In this pivotal role, you will oversee the development and execution of strategies that foster strong, long-lasting relationships with our clients. Your leadership will drive cross-functional collaboration, ensure exceptional service delivery, and utilize data-driven insights to continuously improve customer experiences. If you thrive in a fast-paced environment and are passionate about building meaningful connections, this is your opportunity to make a significant impact! Responsibilities Develop and implement comprehensive customer relationship strategies that align with organizational goals. Lead and supervise teams in customer support roles, ensuring high performance and continuous coaching to enhance service quality. Manage client communication across multiple channels, including CRM systems, to ensure timely and effective responses. Collaborate with cross-functional teams such as sales, marketing, and technical support to deliver seamless client experiences. Utilize analytics and data insights to inform decision-making, identify opportunities for improvement, and optimize customer engagement initiatives. Oversee call center operations, ensuring adherence to quality standards and efficient handling of client inquiries. Negotiate contracts and service agreements with clients while maintaining positive relationships that foster loyalty. Experience Proven management experience in customer service or client relations, with a focus on supervising teams in a call center or support environment. Demonstrated leadership skills with the ability to motivate and coach team members effectively. Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM systems for managing client data and tracking performance metrics. Excellent communication skills in English; multilingual abilities are a plus for engaging diverse client bases. Experience in project management, cross-functional collaboration, and data-driven decision making. Familiarity with customer service management tools, analytics platforms, and technical proficiency in handling customer inquiries across various channels. Ability to analyze complex data sets to derive actionable insights that enhance customer satisfaction and operational efficiency. Join us as a Customer Relationship Manager if you're passionate about creating exceptional client experiences through innovative strategies, effective team leadership, and insightful analysis!