Office Assistant / Customer Coordinator

Grace Fence is hiring a sharp, organized, and professional Office Assistant / Customer Coordinator to help manage the day-to-day communication and administrative flow of the business. This is not a passive desk job. We need someone who learns fast, communicates confidently with homeowners, stays calm under pressure, and knows how to handle objections with facts and professionalism. The right person will be positive, dependable, loyal, and take pride in keeping things moving. Main Responsibilities Answer incoming calls and assist potential and current customers Book estimate appointments Confirm appointments with homeowners Process permits Help homeowners complete HOA application forms Create invoices and collect payments Follow up with customers and collect Google reviews Communicate installation dates and updates to homeowners Support the office in keeping jobs, paperwork, and customer communication organized

What We're Looking For:

Quick learner Strong customer service and communication skills Comfortable speaking with clients and answering objections clearly Organized and detail-oriented Positive attitude and professional appearance Reliable, loyal, and accountable Able to multitask and stay focused in a fast-paced environment Experience in office administration, scheduling, customer service, or construction/home services is a plus Why Join Grace Fence Growing local company Stable full-time position Opportunity for pay increase after 6 months Important role with direct impact on customer experience and company growth To Apply Send your resume and a short message explaining why you'd be a strong fit for this role.

Pay:

From $20.00 per hour

Benefits:

Paid time off

Experience:

CRM software: 3 years (Required) Customer service: 3 years (Required)

Language:

English (Required) Spanish (Required)

Work Location:

In person