Customer Experience Coordinator Spa & Patio Center | The Villages, FL Spa & Patio Center is looking for a friendly, dependable, and organized Customer Experience Coordinator to help our customers and support our team's day-to-day operations. This is a hands-on, customer-facing position with plenty of variety. You might be welcoming a showroom visitor, testing a customer's pool water, following up on an order, or helping a teammate keep things moving. We're looking for someone who enjoys working with people, takes initiative, and follows through. What You'll Do Welcome and assist customers. Greet showroom visitors, learn what they need, answer questions, and connect them with the right products or team member. Test pool and spa water samples. Perform water testing, review results with customers, and help recommend appropriate products and next steps based on your training. Help with pool and spa concerns. Assist customers with routine water-care questions and coordinate with our service team when a concern requires additional expertise. Handle customer communication. Answer phone calls, take accurate messages, follow up on inquiries, and keep customers informed about their requests and orders. Keep details organized. Maintain accurate customer information, notes, paperwork, and follow-up tasks so nothing falls through the cracks. Support the entire team. Help with daily sales and service operations, customer transactions, product stocking, and keeping the showroom and front counter clean and organized. Who We're Looking For You should be comfortable starting conversations, answering the phone, and helping customers work through questions or concerns with patience and professionalism. We're looking for someone who is dependable, pays attention to details, and can manage several tasks without losing track of what needs to get done. You should be comfortable using a computer, willing to learn our products and processes, and ready to step in where the team needs help. Experience in customer service, retail, office support, or the pool and spa industry is helpful. A genuine desire to help people, a strong work ethic, and a willingness to learn are essential. Training and Growth We'll help you learn our products, water-testing procedures, and customer-service processes. As your knowledge grows, there will be opportunities to take on additional responsibilities and become more involved in sales. How to Apply — In-Person Interview Required To be considered for this position, you must visit our showroom in person to meet us and complete an on-site interview. Stop by Spa & Patio Center Monday through Friday during business hours , bring your résumé, and ask to speak with our Sales Leader. Submitting an application through Indeed alone does not fulfill our application requirements. An in-person visit and interview are mandatory. We look forward to meeting you!

Pay:

From $16.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person