Customer Service Supervisor Palm Beach County - 3.8 West Palm Beach, FL Job Details $56,964 a year 5 hours ago Benefits Paid parental leave 457(b) Paid holidays Disability insurance Dental insurance Tuition reimbursement Pension plan Parental leave Vision insurance Loan forgiveness Qualifications Staff supervision Microsoft Excel Microsoft Outlook Team supervision Mid-level Bachelor's degree in business administration High school diploma or GED Public Administration Bachelor's degree Human Resource Management Bachelor's degree in public administration Business Administration Government records management Office management Human Resources Business operations Customer service management Business Bachelor's degree in Human Resource Management Task assignment Operations planning Under 1 year

Full Job Description ISSUED:

09/09/2026

CLOSES:

09/23/2026

Position:

CUSTOMER SERVICE SUPERVISOR

Salary:

$56,964

Annually Division:

Administration Department:

PLANNING ZONING & BUILDING

Department:

PLANNING ZONING & BUILDING

Division:

Administration Hours:

8:00 A.M. to 5:00 P.M., Monday -

Friday Other:

THIS IS AN AT-WILL POSITION.

Use the Job ID based on the Position Location as follows Location Job

ID 2300 N.

Jog Road, WPB 36150 Supervisory and administrative work supervising the clerical and business operations of the Planning, Zoning and Building Department. Supervises the operations of a large clerical and secretarial staff. Work involves planning, assigning, and reviewing the work of subordinate staff and coordinating records maintenance. Develops procedures necessary to carry out these responsibilities. May independently perform highly complex specialized clerical duties; however, the emphasis is on the supervision of the clerical staff of an office. Considerable independent judgment and initiative are exercised in conformance with standard operating policies and procedures. Work is performed under the general supervision of an administrative superior and is reviewed through conferences, reports, and results achieved.

QUALIFICATIONS

This position requires qualified applicants to possess one of the following: A Bachelor's Degree in Public or Business Administration, Human Resources Management, or a closely related field; minimum of four (4) years of experience in customer service-related activities which includes six (6) months of related experience assigning, coordinating, or directing the work of others, OR Graduation from high school or an equivalent recognized certification; minimum of eight (8) years of experience in customer service-related activities which includes six (6) months of related experience assigning, coordinating, or directing the work of others.

PREFERRED QUALIFICATIONS

Preferred qualifications include: Experience with records management, Experience using Microsoft Office (Word/Excel/Outlook), and Experience with Adobe.

BENEFITS

Palm Beach County offers a competitive and comprehensive benefits package designed to support the well-being and financial security of our employees: Health, dental, vision, life, and disability Insurance Generous leave benefits: Vacation, sick leave, and 13 paid holidays annually Florida Retirement System (FRS): Choice of Pension Plan or Investment Plan 457(b) deferred compensation program Public Service Loan Forgiveness (PSLF): Eligible public service employment may qualify you for federal student loan forgiveness Paid parental leave Tuition reimbursement program Additional benefits and employee perks All employees of Palm Beach County may be required to work before, during and/or after a natural or man-made disaster or hurricane. In accordance with Affirmative Action requirements of Sec. 503 of the Rehabilitation Act of 1973, as amended, and provisions of the Americans with Disabilities Act of 1990, the County provides reasonable accommodation. If you need a reasonable accommodation for interviewing or initial employment, please notify the Palm Beach County BCC Human Resources Department. EO/AA Employer M/F/D/V; (Drug Free Work Place).