Company:

McKenney's Inc.

Industry:

Construction Level:

Full Time Job Family:

Location:

Atlanta, GA Compensation:

About Us

BUILDING A HIGHER STANDARD

Since 1948, our proven approach has ensured high-quality solutions at every stage of a building. But we know that providing the highest level of services takes the right people and a healthy environment. With this in mind, our focus is to improve the lives of our customers, employees and communities around us through all aspects of what we do. Self-performance of all trades, in-house shops and over seven decades of experience have made us the top choice in mechanical contractors, providing highly efficient mechanical systems and a full range of services that meet your unique needs.

For more information:

language www.mckenneys.com Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch.

Legal Disclaimer:

McKenney's is an Equal Opportunity Employer committed to workforce diversity. view full text Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin or gender identity. McKenney's is a smoke-free and drug-free workplace. view full text For more information: language www.mckenneys.com Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch.

Legal Disclaimer:

McKenney's is an Equal Opportunity Employer committed to workforce diversity. view full text Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin or gender identity. McKenney's is a smoke-free and drug-free workplace. view full text photo_library +3 Photos Share Created with bin/sketchtool. Close Created with Sketch. Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Email Created with Sketch. Copy link Created with Sketch. Overview 48_Advise Created with Sketch. Position Summary The Facility Services Manager is responsible for leading and developing McKenney's Facility Service Coordinators (FSCs) and supporting the successful execution of onsite management services across assigned customer facilities. This individual provides leadership, coaching, accountability, and operational support to Facility Service Coordinators while promoting safety, customer satisfaction, workforce development, and consistent execution of McKenney's standards. Responsibilities 48_Leadership Created with Sketch. Leadership & Personnel Development Lead, coach, mentor, and develop Facility Service Coordinators. Conduct regular check-ins, annual reviews, and career development discussions. Establish performance expectations, KPIs, and accountability measures. Recruit, interview, hire, onboard, and retain Facility Service Coordinators. Identify and develop future leaders within the FSC team. Facilitate monthly FSC meetings focused on communication, best practices, and continuous improvement. 48_Operations Created with Sketch. Operational Support Support Facility Service Coordinators in resolving operational challenges and customer concerns. Remove roadblocks and provide resources necessary for FSC success. Serve as the primary liaison between FSCs and McKenney's support groups. Attend campus review meetings and customer meetings as necessary. Promote consistency in execution, communication, and customer service across all assigned sites. Support staffing plans, workload forecasting, and onboarding activities for new FSC assignments. 48_ Customer Care Created with Sketch. Safety & Customer Experience Promote McKenney's safety culture and ensure compliance with all safety policies and OSHA standards. Review safety performance and support continuous improvement initiatives. Develop and maintain strong customer relationships. Serve as an escalation point for customer concerns and operational issues. Support Facility Service Coordinators in maintaining high levels of customer satisfaction and retention. 48_Business Development Created with Sketch. Business Support Identify opportunities to expand McKenney's presence and services within existing customer accounts. Collaborate with Service, Construction, Controls, Plumbing, and Sales leaders regarding future opportunities. Support evaluation of new campuses and sites where on-site management services may be beneficial. Review operational metrics, staffing requirements, customer retention, and account performance. Support annual planning, forecasting, and business development initiatives. 48_Success Created with Sketch. Success Measures Safety performance and incident prevention. Customer satisfaction and customer retention. Retention and development of Facility Service Coordinators. Successful recruiting, onboarding, and training of FSC personnel. Consistent execution of McKenney's standards across assigned sites. Employee engagement and succession planning. Timely resolution of operational and customer issues. Growth and promotion of FSC talent within McKenney's. Requirements 48_Degree Created with Sketch. Education High school diploma or GED required; associate degree or higher preferred. Bachelor's degree in Facility Management, Business Administration, Operations Management, or related field. 48_Experience Created with Sketch. Experience Minimum 3-5 years of leadership or supervisory experience managing facilities operations, service teams, or similar operational environments. Minimum 2-3 years of direct experience in facility services, facilities management, or related operational roles. Demonstrated experience recruiting, hiring, onboarding, and managing personnel. Experience coordinating with cross-functional teams and managing multiple stakeholder relationships. 48_Artificial Intelligence Created with Sketch. Knowledge Proven track record of developing and coaching team members. Knowledge of safety compliance, OSHA standards, and facility safety protocols. Background with commercial, healthcare, or high-tech facility systems. Familiarity with HVAC, mechanical systems, building controls, or plumbing systems Experience with facility management software and data analytics tools. Project management and business development experience. Mechanical contractor or service contractor experience. 48_Knowledge Created with Sketch. Skills Ability to recruit, coach, mentor, manage performance, and develop FSC team members; foster accountability and growth. Strong interpersonal, presentation, and conflict resolution skills; ability to build trust with team members and customers; serve as an effective escalation point. Ability to analyze operational metrics, forecast staffing needs, identify account growth opportunities, and support business development initiatives. 48_Creative Created with Sketch. Competencies Strong financial acumen with experience reviewing operational metrics, forecasting, and budgeting. Experience identifying and executing service expansion or growth opportunities within existing accounts. Excellent communication, interpersonal, and conflict resolution skills. Track record of improving customer satisfaction and retention metrics. 48_Certification Created with Sketch. Certification OSHA 30-Hour certification or equivalent safety training. Certified Facility Manager (CFM) certification or similar facility management credential. About Us

BUILDING A HIGHER STANDARD

Since 1948, our proven approach has ensured high-quality solutions at every stage of a building. But we know that providing the highest level of services takes the right people and a healthy environment. With this in mind, our focus is to improve the lives of our customers, employees and communities around us through all aspects of what we do. Self-performance of all trades, in-house shops and over seven decades of experience have made us the top choice in mechanical contractors, providing highly efficient mechanical systems and a full range of services that meet your unique needs.

For more information:

language www.mckenneys.com Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch.

Legal Disclaimer:

McKenney's is an Equal Opportunity Employer committed to workforce diversity. view full text Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin or gender identity. McKenney's is a smoke-free and drug-free workplace. view full text For more information: language www.mckenneys.com Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch.

Legal Disclaimer:

McKenney's is an Equal Opportunity Employer committed to workforce diversity. view full text Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin or gender identity. McKenney's is a smoke-free and drug-free workplace. view full text photo_library +3 Photos Apply Now