A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
344360 ) Description Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.
Responsibilities:
Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products. Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process. Act as single point of contact and direct support for assigned territory accounts. Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process. Provide accurate and timely information to applicable parties regarding order status. Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process. Maximize customer satisfaction through routine communication and exceptional service.
Qualifications Qualifications:
Education:
Bachelor's degree in Business Administration, Sales, or related field required
Years of Experience:
2 or more years of experience required
Software Knowledge:
Excel, Microsoft Office, SAP, Salesforce preferred Customer facing experience preferred EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
