Bilingual Front Desk & Customer Service Coordinator Location:

Buford, GA Job Type:

Full-time Pay:

$40,000/year Overview We are seeking a reliable and organized Bilingual Front Desk & Customer Service Coordinator to join our landscape supply company. This person will be responsible for managing the front desk, owning the company phone, responding promptly to customer messages, coordinating local deliveries, and managing sod orders and scheduling. Fluency in both English and Spanish is required. Previous landscape supply experience is not required. We will provide training on our products, pricing, ordering system, and procedures. Responsibilities Greet customers and assist them at the front counter Take ownership of the company phone and answer incoming calls promptly and professionally Return missed calls and follow up on customer inquiries Respond to customer text messages, emails, and online inquiries in a timely manner Communicate clearly with customers in both English and Spanish Provide customers with product pricing and availability Enter customer orders accurately into the system Process cash and credit card payments Manage sod orders from initial order through scheduling and customer confirmation Coordinate local deliveries with customers, drivers, and yard employees Confirm delivery addresses, products, quantities, contact information, and requested delivery dates Notify customers promptly of scheduling changes, delays, or other important updates Maintain accurate customer, order, payment, and delivery information Keep the front desk and customer areas clean and organized Assist with other customer-service and administrative duties as needed Qualifications Fluency in English and Spanish is required Strong verbal and written communication skills Comfortable answering phones and communicating with customers throughout the day Strong customer-service skills and a professional attitude Dependable, punctual, and organized Strong attention to detail when entering orders and scheduling deliveries Able to prioritize responsibilities and manage multiple customer requests at once Basic computer and data-entry skills Able to work effectively in a busy, fast-paced environment Willingness to learn our products, systems, and procedures No Previous Industry Experience Required Applicants do not need previous landscaping or landscape supply experience. Product knowledge is easy to learn, and complete training will be provided. We are primarily looking for someone who is bilingual, dependable, responsive, organized, and comfortable taking ownership of customer communication. What Success Looks Like The successful person in this position will ensure that: Calls are answered or returned promptly Customer messages receive timely responses Orders are entered correctly Sod orders are scheduled and confirmed Local deliveries are coordinated accurately Customers receive professional and helpful service in both English and Spanish To Apply Please submit your résumé and briefly describe your customer-service experience and your level of fluency in English and Spanish.

Pay:

From $40,000.00 per year

Work Location:

In person