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Staff Zone

Field Service Manager

Career Insights for Customer Service Manager (General)

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$70,293 / year median in Georgia

+4% projected growth

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Job Description

Do you have a passion to help others in your community? Do you thrive in a fast-paced environment? Build a solid & rewarding career at Staff Zone - National Leader in Construction Staffing and a Nationally Accredited Woman-Owned Business! The Field Service Manager is responsible for servicing all clients, as well as assist with sales functions. This role is also responsible for dispatch with the Branch Manager every morning. We welcome applicants from various backgrounds that are involved in face-to-face sales and customer service.
Schedule:
Monday-Friday 5:30am - 3:00pm and every third
Saturday Compensation:
$50,000 - $55,000 salary plus monthly bonus opportunity The ideal candidate will be located inside the perimeter, as this position will be servicing both our East Point and Doraville branches and their markets. Upon hire, you will receive: Competitive base salary Staff Zone company vehicle and gas allowance Company cell phone and iPad Full and generous benefits package which includes 401(k) with company match Training Program and Ongoing Support/Coaching Incentive contests and recognition throughout the year for top performers
Job Requirements:
Experience in sales and/or customer service a plus Ability to upsell current business Must have a valid driver's license and clean driving record (past 3 years) Must be able to pass a drug screen Must be able to adapt to and perform in inclement weather Strong verbal and written communication skills Responsibilities as our
Field Service Manager:
Engage in sales, service, and business development Travel throughout assigned territory to visit regular and prospective customers, maintain good customer service (12 - 15 site visits a day) Strategize and communicate daily with fellow team members. Record all customer and prospect contact information in proprietary software and transmit reports to management on a weekly basis. Assist with operations at the Branch Report to branch daily for dispatch Willing to work every third weekend, some holidays as required
About Us:
Staff Zone is a nationally accredited woman and privately-owned business that believes in women working in construction! Staff Zone provides temporary workers for commercial construction, industrial, and special events companies. We are the nation's leader in providing labor staffing needs to commercial construction companies with a proven record of 20% revenue growth year after year in our industry. We currently have branches in several states (AL, AZ, CO, FL, GA, SC, NC, NV, TN, VA, and TX), and operate in many more. For more information on our company, please visit us at our website (www.thestaffzone.com). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits

  • 401(k) Plans
  • Dental Insurance