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Surge Staffing

Onsite Supervisor

Pay: Not specified

Posted: 1 week ago

Location: 4 locations (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 9/29/2026

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,399 / year median in Georgia

+1% projected growth

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Job Description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions. The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs2) develops and retains business by providing outstanding customer service3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

PRIMARY FUNCTIONS & RESPONSIBILITIES

Effectively meeting the temporary help and/or training needs of a major SURGE Client Delivers high quality service to the customer and temporary employees Develops and retains business by providing outstanding customer service Performs a variety of administrative tasks Monitor attendance of employees Process and assist with Workers Compensation claims Reconcile invoices from all vendors Other duties as assigned

QUALIFICATIONS AND SKILLS

High School diploma required Proven leadership/success in a previous managerial role Exceptional customer service skills and the ability to build/enhance successful business partnerships Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience Must have great communication and customer service skills Must have administrative skills Experience in performing background checks, I 9, and E Verify Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. IND1