The role of a Commercial Service Coordinator is one that requires attention to detail and the ability to work in a fast-paced environment. The Service Coordinator is most frequently the initial contact for service requests therefore, excellent communication skills are vital to build and maintain strong relationships and providing the best service possible. This position will optimize daily service schedules, prioritize emergency service calls, and solve problems as they arise. This involves clear, courteous, and professional communication and an understanding of service scheduling. Serve our customers' needs, spoken or unspoken, promptly and with care, even when those needs fall outside your typical responsibilities. Take ownership of the customer experience to ensure their needs are fully met. Deliver exceptional service to the best of your ability.

Responsibilities :

• Schedule service work orders in a logical and efficient manner and see the service request through to completion.
• Keep customers informed and ensure each client is given the necessary services and follow-up to facilitate ongoing needs.
• Communicate clearly and professionally with a variety of temperaments and personalities to determine best course of action and approach to scheduling and filling service requests.
• Understand technician areas of expertise to schedule for a positive outcome.
• Maintain the Commercial Service Inbox ensuring customer requests are met in a timely manner.
• Work closely with field technicians and internal leadership during service projects to meet deadlines and goals.
• Manage open scheduled work orders and ensure all work orders are closed properly for further processing.

Qualifications :

• Experience in the service industry or related customer service experience required.
• Previous administrative experience preferred.
• Proficiency with Microsoft Office, Word, and Excel.
• Excellent problem-solving & organizational skills.
• The ability to work under deadlines and multi-task.
• Excellent verbal and written communication skills.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person