Customer Service Coordinator - Appliance Repair JDS appliance repair service Suwanee, GA Job Details Full-time $13 - $18 an hour 1 day ago Benefits Paid training Paid time off On-the-job training Qualifications Computer operation Spanish Customer communication Microsoft Outlook Computer literacy Spreadsheets Route mapping technology English Route planning High school diploma or GED Organizational skills Customer support Full Job Description Call Center /

Customer Service Representative Employment Type:

Full-Time Schedule:

Monday-Friday, 9:00 AM-6:00

PM Pay:

$13.00-$18.00 per hour, depending on experience

Experience:

Entry Level / 0-2

Years Education:

High School Diploma or Equivalent We are an appliance repair service company looking for a reliable and organized Call Center / Customer Service Representative to join our team. This position is suitable for both entry-level candidates and applicants with previous customer service experience. Previous call center or appliance repair experience is not required. We are looking for someone who is comfortable using computers, communicates well with customers, and is willing to learn our scheduling and dispatch system. Responsibilities Answer incoming customer calls and make outbound calls as needed Schedule and confirm appliance repair appointments Monitor the dispatch system and make sure service tickets are properly scheduled Coordinate service appointments with technicians Communicate with customers regarding appointment times, delays, and service updates Update customer information and service ticket notes accurately Monitor repair ticket deadlines and technician schedules Coordinate with technicians and other departments when scheduling issues arise Use Google Maps and service-area information to help organize technician routes Follow up on pending service appointments when necessary Provide professional and friendly customer service Qualifications & Employment Requirements Must be legally authorized to work in the United States Must be comfortable using computers and learning new programs Basic knowledge of Microsoft Excel and Outlook Comfortable using Google Maps Good communication and customer service skills Able to multitask and stay organized in a busy office environment Dependable and punctual High school diploma or equivalent Previous customer service or call center experience is preferred, but not required Bilingual (English/Spanish) is a plus Employment may be contingent upon successful completion of a background check and drug screening , as permitted by applicable law Growth Opportunity We provide training for our systems and procedures. Employees who demonstrate strong communication, organization, and task-management skills may have opportunities to take on additional responsibilities and advance into a Call Center Manager or supervisory position in the future.

Job Type:

Full-time Pay:

$13.00 - $18.00 per hour

Benefits:

On-the-job training Paid time off

Work Location:

In person