Client Care Manager

At the Flanders Team, our mission is to deliver a smooth, well-supported experience for every client buying or selling a home in Ames and the surrounding Central Iowa community. We operate as a proactive, relationship-driven team that stays a step ahead—so our clients feel prepared, confident, and never overwhelmed throughout the process. Challenges are a natural part of real estate, and we take pride in handling them with calm, clarity, and a solutions-first mindset. Our team culture is built on collaboration, accountability, and transparency. You won't be working in a silo—you'll be part of a group that supports one another, communicates openly, and shows up consistently for both our clients and our professional partners. We're looking for an individual who cares deeply about people, takes ownership of their role, and is committed to creating a 5-star, referable experience every time. If you're someone who values doing things well, staying organized, and being a steady, trusted presence for others, you'll fit right in here. What We Value Communication - We communicate clearly and consistently, so you always know what's happening and what comes next. Guidance - We provide proactive, step-ahead guidance to keep you prepared and confident at every stage. Experience - We create a smooth, predictable experience so you can move forward without unnecessary stress or surprises. Approach - We take a relationship-first approach, focusing on what matters most to you—not just the transaction. 5-Star Service - We deliver a level of service that leaves you feeling confident referring us to the people you care about. As a Client Care Manager (CCM), You Will Focus on the day-to-day operations of The Flanders Team in the four main areas: administrative, general marketing, client communication, and management. The main goal of the CCM is to support the agents in these areas allowing them to focus on building their client relationships. The support from the CCM is an integral part of the team's total team success. What You May Work On Client Relation Management (CRM) - Tracking, inputting, and utilizing our database system to maintain a high level of contact with current/past clients Manage tasks and communications before, during, and after a transaction Develop marketing schedule for social media, mailings, and events Manage communications and task assignments for rental properties What We Are Looking For In You Minimum of 1 year experience (2+ preferred) in a professional/administrative setting Experience in the real estate industry preferred, but not required Demonstrated computer skills and eagerness to work with new technologies Desire to work autonomously and take ownership of work Proactive, flexible approach to problem-solving Outstanding organizational skills and ability to multitask in a fast paced/unpredictable environment Learning based both independently and in a team environment (i.e. general real estate, personal growth, best practices) Team player - excited to see the team achieve success Maintain confidentiality pertaining to all team members and client personal information Breakdown of Roles & Responsibilities Administrative Manage new pending sales and upcoming closings Learn to operate new office technologies as they are developed and implemented (research when applicable) Set up and maintain paper/electronic filing systems for records, correspondence, and other material Compose, type, and distribute meeting notes, routine correspondence, and reports Maintain event calendar and confirm appointments for clients, customers, or agents Order team supplies and closing gifts Assist with property management including but not limited to: maintenance scheduling, rent tracking, application processing, etc. Listing marketing/management Help maintain accurate records and communication schedules for prospective clients Work with closing office, lender, and agent to ensure transparency Maintain database of prospects and help agents stay in touch with clients Mail newsletters, promotional material or other information Coordinate new marketing materials with team and design where needed Keep website up-to-date, post on social media How to Apply Please submit a resume and cover letter to Holly Thompson at Applications will be reviewed within 1 week of submission.

Pay:

$19.00 - $24.00 per hour

Work Location:

In person