A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
Professional & Scientific Required Minimum Qualifications:
High school diploma or equivalent and 5 years of related experience
Job Description:
Join the Department of Residence team at Iowa State University and play an important role in helping students feel at home on campus. We are seeking an organized, customer-focused professional to serve as a Customer Experience Coordinator (Customer Relations Coordinator III), supporting campus life that impacts thousands of students each year. This position combines customer service, administrative coordination, problem-solving, and operational support to help students navigate their residential experience. The role supports housing assignments, applications, contracts, dining information, student inquiries, and departmental processes while serving as a key point of contact for students, families, and campus partners. If you enjoy working in a fast-paced environment, building relationships, solving problems, and making a positive impact on students' college experience, this position provides an opportunity to contribute to student success while building a rewarding career in higher education. Example of Duties Serve as part of the Administrative Services team, acting as the primary point of contact for the Department of Residence. Respond to student, family, and public inquiries via phone, email, and in person in a timely, professional, and customer-focused manner. Provide accurate information regarding housing, dining, academics, student accounts, financial aid, campus services, and student life. Assist students with housing applications, contracts, and related administrative processes. Provide dining information, recommendations, and guidance to meet customer needs. Explain departmental policies, procedures, services, and available options. Assess customer needs and make appropriate referrals to campus resources and support services. Build and maintain positive relationships with students, families, and campus partners through effective communication and follow-up. Collaborate with internal departments to resolve customer concerns and ensure seamless service delivery. Maintain a high standard of customer care while supporting departmental and university goals. Participate in orientations, outreach programs, recruitment events, and training activities to support student engagement and departmental initiatives. Foster a welcoming and inclusive environment for all customers.
Preferred Qualifications:
Experience working in on-campus housing, residential life, or property management. Experience using campus housing or property management software, preferably StarRez Housing. Experience providing customer service, customer relationship management, or administrative support. Experience responding to customer inquiries, resolving concerns, and delivering service in a professional, customer-focused manner. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Application Instructions:
To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: Resume/Curriculum Vitae Letter of Application/Cover Letter Why Choose Iowa State University? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday, and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or
Toll Free:
1-877-477-7485.
Appointment Type:
Regular Number of Months Employed Per Year:
12
Month Work Period Time Type:
Full time
Pay Grade:
PS805
Original Posting Date:
July 28, 2026
Posting Close Date:
August 9, 2026
Job Requisition Number:
R19676 Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications. Current employees (excluding temporary, student and graduate assistants) must apply through the Workday Internal Careers Hub. By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or
Toll-Free:
(877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
