Account Coordinator Level 10 Cedar Rapids, IA Job Details Full-time $42,000 - $55,000 a year 23 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Teamwork Account development Administrative experience Data management Attention to detail Account management

Full Job Description Job Title:

Account Coordinator (Sales Support & Customer Success)

Job Type:

Full-time (In-person)

Pay:

$18.00 - $22.00 per hour base + Monthly Performance Commission ($42,000.00 - $55,000.00+ total target earnings)

Reports To:

Sales & Marketing Manager (Paired directly with a dedicated Account Manager) About Level 10: Since 1998, Level 10 has been Eastern Iowa's premier leader in custom apparel, screen printing, embroidery, and e-commerce store solutions. We help local businesses, schools, and organizations showcase their pride with high-quality branded gear. Operating on the Entrepreneurial Operating System (EOS), we value clarity, accountability, teamwork, and driving real results for our clients.

Position Summary:

Are you an ambitious, detail-oriented communicator looking to build a long-term career in B2B sales and account management? Level 10 is seeking an Account Coordinator to join our sales team! In this dynamic hybrid role, you will pair directly with a dedicated Account Manager to manage, support, and grow a joint portfolio of client accounts. You will own the day-to-day client experience—handling inbound showroom and phone traffic, processing quotes, managing art proofs and order workflows, and delivering top-tier customer service. As you master the business, you'll have the opportunity to close transactional orders, re-engage existing accounts, and transition into building and managing your own book of business over time. What You'll Do (Key Responsibilities) 1.

Account Management Support & Operations Sales Support:

Partner side-by-side with your dedicated Account Manager to prepare quotes, pull garment samples, compile product decks, and gather client project specs.

Pipeline Management:

Maintain accurate client records and deal stages in HubSpot, ensuring follow-up tasks and order details are logged with precision.

Order Transition:

Take ownership of closed sales from your Account Manager, guiding projects through artwork proofing, production tracking, and final delivery. 2.

Inbound & Showroom Experience Showroom Hospitality:

Serve as the welcoming front-line guide for walk-in clients visiting our curated showroom.

Inbound Triage:

Field incoming phone calls and web inquiries, providing quick order status updates or conducting initial discovery for new sales opportunities.

Customer Care:

Resolve customer inquiries, sample requests, and order pick-ups with warmth and efficiency. 3.

Transactional Sales & Account Growth Small Account Closing:

Independently quote, consult on, and close smaller, straightforward custom apparel orders (screen printing, embroidery, DTF).

Account Retention & Upselling:

Re-engage past low-frequency accounts, manage routine re-orders, and introduce additional decoration options or online store solutions to current clients.

Career Growth:

Shadow your Account Manager on larger corporate pitches and custom store setups to master advanced B2B sales methodologies.

What We're Looking For Qualifications:

Experience:

1+ years in customer service, sales support, administrative, or inside sales roles.

Growth Mindset:

A strong desire to learn the B2B custom apparel industry, with the ambition to grow into managing accounts independently over time.

Organization & Detail:

Exceptional attention to detail when managing order specifications, artwork requirements, and client timelines.

Communication:

Clear, professional, and confident verbal and written communication skills.

Tech Discipline:

Comfortable learning CRM tools ( HubSpot experience is a big plus ) and maintaining accurate data.

Compensation & Benefits Base Pay:

Competitive hourly base rate ($18.00-$22.00/hr based on experience).

Monthly Commission:

Monthly commission paid out on total revenue generated by your 2-person account team—meaning when your Account Manager wins, you win!

Benefits Package:

Comprehensive health, dental, and vision insurance.

Retirement:

401(k) with company match.

Time Off:

Paid Time Off (PTO) and paid company holidays.

Career Path:

Structured mentorship from an experienced Account Manager, giving you a direct pathway to build and manage your own profitable book of business if desired.

Job Type:

Full-time Pay:

$42,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Cedar Rapids, IA 52404 (Preferred)

Work Location:

In person