Customer Service Coordinator & Account Management

Customer Service Coordinator & Account Manager (Pest Control) Join a Team That Runs on Accountability, Trust, and Execution At D&R Pest Control, this is not a "sit back and watch the day happen" type of role. You'll be at the center of the operation — solving problems in real time, supporting technicians in the field, helping customers feel taken care of, and making sure the business runs smoothly every single day. If you thrive in fast-moving environments, like making decisions, and want a role where your work genuinely matters, you'll likely love it here. This position is ideal for someone who enjoys ownership, wants to grow with a rapidly evolving company, and takes pride in being the person others rely on when things get busy. Why People Succeed Here You won't be micromanaged — you'll be trusted Your work directly impacts customers, technicians, and company growth You'll work alongside a team that values accountability, honesty, and teamwork Strong performance gets noticed quickly You'll have real ownership and influence over daily operations Responsibilities Own the daily execution of service operations from first job to final completion Build and adjust technician schedules throughout the day to maximize efficiency Solve real-time operational issues, including delays, cancellations, and technician challenges Support field technicians and help keep teams productive and informed Communicate clearly and professionally with customers Maintain accurate scheduling and CRM data Follow established processes while helping improve operations over time Support operational accuracy, including AR/AP-related administrative tasks Qualifications 3-5 years of experience in dispatching, logistics, or service operations Strong ability to multitask and stay organized under pressure Excellent communication and problem-solving skills Ability to make decisions quickly and confidently Strong sense of ownership and accountability Experience working in fast-paced environments Comfortable using CRM and scheduling software What Success Looks Like Technicians operate efficiently with minimal downtime Customers feel taken care of, even when issues arise Problems are solved quickly without constant escalation Operations stay organized and controlled throughout the day Team members trust you to follow through and execute Our Core Values Prepared. No Excuses. We do the work before the work. We stay organized, think ahead, and own outcomes. Truth Over Comfort. We communicate honestly, admit mistakes quickly, and solve problems directly. One Team. No Heroes. We work together, support each other, and leave ego out of the job. Customer Over Ego. We solve real problems quickly and focus on building long-term trust. Safety Before Speed. Always. No deadline is more important than safety — ever. Benefits 401(k) 401(k) matching Dental insurance Employee discount Life insurance Paid time off Paid holidays Paid training Schedule Full-time In-person Before You Apply We're looking for applicants who are detail-oriented, intentional, and serious about the opportunity. To apply, send an email to careers@dandrpestcontrol.

com with the subject line:

"Prepared. No Excuses." In 2-3 sentences, tell us: Why you believe you'd succeed in this role What separates you from other applicants Applications that do not follow these instructions will not be considered.

Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Life insurance Paid time off Paid training

Work Location:

In person