Operations & Customer Experience Manager

Operations & Customer Experience Manager $70,000+ Annual Compensation Quality Overhead Door | Pocatello, Idaho Quality Overhead Door is seeking an organized, customer-focused leader to oversee daily office operations, customer experience, scheduling, and administrative functions for our growing company. This is not a traditional office position. We are looking for someone who enjoys taking ownership, solving problems, improving processes, supporting a team, and helping drive business success. The ideal candidate is highly organized, confident communicating with customers, and capable of managing multiple priorities in a fast-paced environment. If you're looking for a long-term career opportunity where you can make a meaningful impact on a growing local business, we'd like to meet you.

What You'll Do:

As the Operations & Customer Experience Manager, you will serve as the central hub of the business and play a critical role in ensuring customers receive exceptional service while supporting efficient daily operations.

Responsibilities include:

Managing incoming customer inquiries and ensuring an outstanding customer experience. Coordinating schedules for service technicians and installation teams. Overseeing daily office operations and workflow management. Preparing estimates, proposals, and customer communications. Managing purchasing, inventory ordering, and vendor relationships. Processing payments and maintaining accurate records. Supporting business growth through process improvement and operational efficiency. Working closely with ownership to help achieve company goals. Assisting with reporting, administrative functions, and special projects. Helping maintain a positive, professional culture for both customers and team members.

What We're Looking For:

The ideal candidate will have: Strong leadership and organizational skills. Excellent customer service and communication abilities. The ability to prioritize multiple responsibilities and manage competing demands. Confidence making decisions and solving problems independently. Strong computer skills, including Microsoft Office and business software platforms. A positive attitude and commitment to continuous improvement. High attention to detail and strong follow-through.

Experience That Transfers Well:

Candidates with experience in any of the following are encouraged to apply: Operations Management. Office Management. Customer Service Management. Small Business Administration. Dispatching & Scheduling. Retail or Branch Management. Banking & Financial Services. Insurance Offices. Construction or Home Service Industries. Garage door industry experience is not required. We will train the right individual.

Compensation & Benefits:

$70,000+ Annual Compensation. Competitive salary. Medical Insurance. Dental Insurance. Vision Insurance. Employee Discounts. Paid Time Off. Professional Development Opportunities. Long-Term Career Growth. Why Join Quality Overhead Door? Quality Overhead Door has built its reputation on exceptional service, quality workmanship, and strong customer relationships. We're looking for a motivated professional who wants more than a job—someone who wants to play a key role in helping a growing company succeed. If you're ready to lead, take ownership, and make an impact, we'd love to hear from you. Apply online or send your resume to office2@qohdpocatello.com.