Parts and Service Advisor

If you have the confidence and skills to sell, a positive attitude, great customer service skills, and have a passion for powersports then this opportunity may be perfect for you!

Qualifications and Job Requirements:

Knowledge of and experience with Boats, Motorcycles, ATVs, UTVs, and personal watercraft Strong customer service and communication skills Greet all customers and assist them as necessary. Answer calls and provide exceptional customer service. Cashier in-person and over the phone transactions Retail sales and cashier experience Maintain a positive, energetic, attitude with customers and team members. Be able to work well with other team members/departments to achieve dealership goals with minimal supervision at times. Keep a tidy and organized work area. Identify needed and/or desired parts & accessories for customers and service technicians in an efficient and timely manner. Inform customers of any specials, new merchandise, and packages Upsell and/or offer adds-on to every customer to increase invoice lines. Keep track of special orders and ensure customers are informed with realistic wait times. Assist in stocking, cleaning, and rearranging products in the showroom and/or in warehouse when necessary. Stay up to date with part fitments, new merchandise, and promotions. Experience with using a parts diagram system is a PLUS! Be attentive to detail and have desire to learn new products and skills. Schedule, and coordinate, service orders with technicians. Actively communicate with customers, team members, other departments, and vendors in a professional manner Keep detailed, accurate records on service work, and warranties. Responsible for walking through the services performed on customer's units with each customer, always being transparent with project costs. Ability to understand inventory, costs, and sales. Ability to learn and understand the basic mechanical and electrical systems on our products to communicate issues to employees and customers. Computer knowledge and ability to learn software program we use as well as vendor sites. Complete required training from various manufacturers Typing of 25+ wpm Other tasks required by manager.

Physical Demands:

You will be on your feet 80-90% of your day. Must be able to lift up to 50 pounds on occasion.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person