A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$50,000•60,000 base salary + monthly sales bonus of $250•1,000 Job Overview We are hiring a Field Service Sales Manager to lead and support a team of Dish Satellite field technicians . The Field Service Sales Manager is responsible for daily technician leadership, field performance, customer satisfaction, and on-site sales results. This is a hands-on leadership role overseeing Dish Satellite installations, service calls, and sales activity while coaching technicians for continuous improvement. Key Responsibilities Manage and supervise 10-20 Dish Satellite technicians Provide daily coaching, mentoring, and performance oversight Conduct frequent field visits with technicians Drive work order completion, customer satisfaction, and on-site sales Resolve customer issues and escalations professionally Support fleet, inventory, and safety compliance Communicate regularly with Operations leadership and Dish personnel Qualifications 2+ years of management or leadership experience preferred Experience with Dish Satellite, cable, telecom, or field service teams a plus Strong customer service, coaching, and communication skills Valid driver's license and ability to pass background, MVR, and drug screening Physical Requirements Ability to lift up to 60 lbs Ability to work in a field-based environment Why Apply Base salary plus monthly sales bonus of $250•1,000 Leadership role managing Dish Satellite technicians Growth opportunities within Field Operations Fast-paced, hands-on management role
Job Type:
Full-time Pay:
$50,000.00•$60,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Opportunities for advancement Paid time off Paid training Retirement plan Vision insurance
