On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company near Elk Grove Village, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.7:30am-4:00pm

Compensation:

$80k-$100k + 0%-20% of the base salary based on performance3 days in office 2 days WFHMedical, Dental, Vision, 401k15 Days PTOOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Responsibilities:

• Build and maintain strong relationships
• Monitor and manage customer credit in collaboration
• Supervise customs declarations and clearance processes
• Lead and manage the assigned product team
• Review sales contracts and purchase orders
• Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork.
• Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms.
• Identify and recommend improvements to operational procedures