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Colour Line Hair Studio

Front Office/ Customer Experience Supervisor

Pay: $29.75–$40/hr
Posted: 5 weeks ago
Location: Geneva, IL (Onsite)
Last Updated: 1 week ago
Hours: Full-Time
Expires: 10/2/2026

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Based on Illinois data

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$56,053 / year median in Illinois

+9% projected growth

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Job Description

Front Office/ Customer Experience Supervisor Colour Line Hair Studio - 4.3 Geneva, IL Job Details Full-time $29.75 - $40.00 an hour 11 hours ago Qualifications Customer communication Online booking platforms POS systems
Full Job Description Position Overview:
The Front Office Supervisor manages the reception area, ensuring exceptional customer service, smooth scheduling, and positive client experiences from arrival to departure.
Key Responsibilities:
Oversee booking and scheduling to minimize wait times. Supervise and train reception and front desk staff. Handle customer complaints, inquiries, and feedback. Maintain client database and implement loyalty programs. Coordinate with stylists to ensure workflow efficiency.
Qualifications:
Diploma or degree in Hospitality, Management, or a related field. 2-4 years of experience in customer-facing or supervisory roles. Excellent communication, problem-solving, and multitasking skills. Knowledge of booking software and POS systems.
Performance Indicators:
Client satisfaction ratings and repeat bookings. Accuracy of scheduling and data management. Team performance and front desk efficiency.