A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Gurnee, IL Job Details Full-time $21.00 - $21.30 an hour 12 hours ago Benefits Paid holidays Paid time off Union benefits Qualifications In-person customer service Employee relationship building Windows High school diploma or GED Driver's License Cleaning equipment Full Job Description
POSITION SUMMARY
The Lead Janitor will be an active member of the site Operational Team and will actively lead the execution of all defined duties to fulfill the Company's Values, Mission Statement, and contracted requirements to achieve the organizational goals and exceptional cleaning and service standards. This individual will not only lead an assigned shift but act in the role of a Janitor as well to execute duties with an eye for health and safety as mandated by the client. This position will lead a shift or site of employees where they will actively work to meet the company and client's objectives through cleaning services, training of team members, and managing assigned projects while building strong brand loyalty with the client. This individual will drive systems and processes that will lead to higher levels of client and employee satisfaction as well as improving the capabilities of operations through the execution of processes, project management, and growth.
POSITION DETAILS
SHIFT:
7:30AM - 4PM
SCHEDULE
Mon-Fri SALARY:
21.30 / HR
DUTIES & FUNCTIONS
Leads the site janitorial operations during their assigned shift or location. Always promotes a customer service mindset with both internal and external customers. Implements established department procedures and programs that meet goals and ensures a healthy, sanitized, and safe environment for both clients and guests. Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations. Ensures work assignments, including daily and weekly work schedules, meet department and facility needs. Ability to establish priorities, work independently, and accomplish objectives without supervision. Ability to handle and resolve problems. Works in a team environment interacting with a variety of departments. Establishes and maintains cooperative working relationships; treats others courteously and with respect. Clearly communicates candidate and company expectations during the interview process. Promote a safety first work culture. Other duties and projects as assigned.
QUALIFICATIONS & EDUCATION
High School diploma or GED. Some college preferred. Must possess a minimum of 1-year Customer Service. Fluent in second language preferred (written and oral) Language preferences will vary based on the market. Ability to accurately review and process data and attend to detail. Ability to communicate in both written and verbal formats. Must complete client requested testing both medical and background. Must have a valid license with a good standing driving record and auto insurance. Has knowledge of the use of a personal computer in a Windows environment. Has knowledge of Word Processing, Spreadsheets, and other assorted business software. Ability to accurately review and process data and attend to detail. 2 years of proven housekeeping experience including baseline floor tech experience or education. How to
Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled. Thank you for your interest in joining our team! Who We Are EBM, Inc. and Alliance Maintenance Services are dynamic and rapidly growing Women Owned Businesses (WBENC) and that believes in bringing people focused values to work. We are committed to providing services of the highest quality to our clients and customers, while also fostering a culture of innovation, collaboration, and excellence. We believe that our greatest asset has been and will continue to be our employees and the candidates that we help find their next great role. We are always on the lookout for talented and passionate individuals to join our team, and we look forward to speaking with you. What We Offer The EBM, Inc. family of companies are cutting edge, technology focused, and industry leading innovators. Our team members get healthy, safe, and truly engaging work experience where work-life balance, family, and client satisfaction are at the forefront of our decisions. SEIU Local 1 Union Member with Benefits A generous PTO policy that begins on day one and includes paid holidays. We strongly believe in investing in our employees' growth and development by offering a variety of learning opportunities. Flexible scheduling options Weekly Pay E-Verify
STATEMENT
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States.
EOE STATEMENT
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
