Customer Service & Dispatch Coordinator P A Crimson Fire Risk Services INC Lombard, IL Job Details Part-time From $20 an hour 10 hours ago Benefits Employee discount Flexible schedule Qualifications Computer operation Teamwork Interpersonal skills Attention to detail Data entry Full Job Description Company Overview P. A. Crimson Fire Safety Services is dedicated to providing exceptional fire safety solutions with a focus on integrity, teamwork, and customer commitment. We foster a supportive culture that empowers our team members to deliver outstanding service while upholding our core values.

Status:

Part-Time, Hourly Schedule:

4-5 days per week, 4-6 hours per day (minimum 20 hours/week) Between 8:00am-4pm

Reports To:

Operations Manager Location:

PACrimson Office, Lombard, IL Position Summary PACrimson is looking for an organized, personable Customer Service & Dispatch Coordinator to support our office and field operations on a part-time basis. This person is often a customer's first point of contact and plays a key role in keeping our technicians' schedules accurate and our office running smoothly day to day. Primary Responsibilities Answer incoming customer calls promptly and professionally, and direct or resolve inquiries as needed Make outbound calls to regular/recurring customers to confirm upcoming service and keep accounts current Review each technician's scheduled route for the next day to confirm stops, order, and timing make sense before the day begins Maintain printed materials and forms used by field technicians, restocking and updating as needed Keep shop logs and related recordkeeping accurate, current, and organized Secondary Responsibilities Assist with coordinating and tracking subcontractor work Help schedule in-house technicians for service calls and jobs Help cover the incoming call queue during busy periods Qualifications Strong verbal and written communication skills; comfortable and friendly on the phone Highly organized, detail-oriented, and able to manage multiple tasks at once Basic computer and data-entry skills; comfortable learning scheduling/office software Prior experience in dispatch, scheduling, or customer service is a plus, but not required Dependable, self-motivated, and able to work with minimal supervision Join us at P. A. Crimson Fire Safety Services where your dedication will contribute directly to safety excellence while enjoying a vibrant work environment committed to your growth!

Pay:

From $20.00 per hour Expected hours: No less than 20.0 per week

Benefits:

Employee discount Flexible schedule Ability to

Commute:

Lombard, IL 60148 (Required)

Work Location:

In person