Service Coordinator (Scheduler) Moline, IL | Full-Time Every Shift You Schedule Is Someone's Mom Somewhere in the Quad Cities right now, an older adult is waiting by the door for a familiar face. Her daughter is at work, trusting that someone will show up. That caregiver walks in on time because a Service Coordinator made it happen. This is the role. You turn our promise into a real caregiver at a real door at the right time. Families sleep at night because of you. Seniors stay in their own homes because of you. Good caregivers stay because of you. If you want a job where you can go home and honestly say "I helped someone today," this is it. What We Offer You Competitive salary with a clear pay range (listed above) Medical, dental, and vision insurance PTO and paid holidays 401(k) with company match after 30 days Company car A close, supportive team and leaders who trust you to make decisions What You'll Do Build and manage client schedules two weeks ahead Solve call-offs, late arrivals, and last-minute changes in real time Match the right Care Pro to the right client Be the calm, warm voice families and Care Pros hear when something changes Keep everything documented in our scheduling software Share the after-hours on-call rotation Who Does This Well You come alive under pressure. Three problems at once make you sharper, not scattered. You put safety first. No hesitation. You're kind and you're firm. You can hold someone accountable and keep their respect. You own the outcome. You don't wait for permission to solve a problem. What You Need High school diploma or equivalent Bachelor's preferred 2+ year in scheduling, staffing, dispatch, or a similar fast-paced role preferred Comfort with scheduling software and Microsoft Office Valid driver's license and availability for a rotating on-call schedule 18 or older and authorized to work in the United States No home care background required. Dispatchers, restaurant and retail managers, clinic front office leads, and staffing coordinators often make great Service Coordinators. QC Senior Care Inc. DBA Home Instead is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class under applicable federal, state, or local law. Each Home Instead franchise office is independently owned and operated.

Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person