Find Jobs
Find Jobs Near You – Available Work in Your Location
Order Entry Specialist
Career Insights for Customer Service Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Illinois data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$57,454 / year median in Illinois
-1% projected decline
Job Description
Description Order Entry / Invoicing / Customer Service Representative We are seeking a detail-oriented Order Entry / Invoicing / Customer Service Representative to join a growing team in Naperville, Illinois, on a Contract-to-Hire basis. This position plays a critical role in supporting daily customer operations by processing orders, generating invoices, coordinating deliveries, and providing exceptional customer service. The ideal candidate will be highly organized, thrive in a fast-paced environment, and possess strong communication and problem-solving skills. Responsibilities
+ Accurately enter customer orders into the company ERP system and ensure all order details, pricing, and shipping information are correct.
+ Generate and process invoices in a timely manner, ensuring billing accuracy and resolving any discrepancies as they arise.
+ Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, product availability, and account information.
+ Coordinate with internal departments, including sales, purchasing, warehouse, and logistics teams, to ensure seamless order fulfillment and customer satisfaction.
+ Monitor open orders and proactively communicate updates regarding order status, shipping schedules, backorders, and delivery timelines.
+ Track shipments and coordinate with carriers to resolve delivery issues and ensure products arrive as expected.
+ Review and maintain customer records, pricing information, and order documentation to ensure accuracy and completeness.
+ Investigate and resolve customer concerns, billing questions, and invoice discrepancies in a professional and timely manner.
+ Process customer returns, credits, and adjustments while coordinating with internal teams and vendors when necessary.
+ Support sales initiatives by preparing quotes, processing customer requests, and assisting with account management activities.
+ Maintain a high level of customer service by responding promptly to phone calls, emails, and other customer communications.
+ Assist with reporting, data entry, and administrative tasks related to customer orders, invoicing, and account maintenance. The salary range for this position is $20 to $26. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. Requirements
- Associate degree or higher.
- Experience with order entry and customer service in a fast-paced business environment.
- Proficiency with QuickBooks, Adobe Acrobat, Microsoft Excel, Word, Outlook, Teams, and other Microsoft Office applications.
- Strong written and verbal communication skills.
- Excellent organizational skills with close attention to detail.
- Ability to manage multiple tasks effectively and prioritize time wisely.
- Familiarity with customer shipment coordination and outgoing shipment tracking.
- PowerPoint skills are a plus.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .