Not Ready Important Notice About the Application Process This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note: Candidates who complete the AI screening are reviewed first—daily. We strongly encourage you to complete it promptly to ensure early consideration (first come, first served). Expect to receive a prompt from our AI screener shortly after applying. The AI screener helps us streamline the Candidate intake process, but rest assured— you'll still work directly with a Masis recruiter throughout the rest of your hiring journey. Customer Service & Shipping Coordinator Romeoville, IL

• On-site k Apply $22/hr Full-time Job description Full Time, Monday - Friday. Overtime as needed. 1st

Shift:

7:00AM - 3:30

PM Starting Hourly Rate:

$22.00 As a Customer Service Representative, you will play a vital role in ensuring efficient operations and outstanding service for our customers.

Your key responsibilities will include:

Customer Service Coordination:

Process freight work orders, schedule loads, and handle customer requests to enhance overall satisfaction.

Shipping Management:

Ensure accurate and timely loading of shipments onto carriers' vehicles and greet and assist carrier drivers during pickups.

Effective Communication:

Communicate clearly with drivers to facilitate a seamless pickup process and address any shipping inquiries.

Documentation and Data Entry:

Generate bills of lading and related paperwork for work orders, perform data entry tasks related to shipping and inventory, and maintain organized filing systems for all shipping documents.

Order and Inventory Management:

Check orders for special requests, post accurate inventory records, and assist in conducting physical and cycle counts.

Inventory Reconciliation:

Reconcile inventories to book records and adjust as necessary to ensure data accuracy.

Shipping Coordination:

Manage special and last-minute shipping requests, coordinate and schedule shipping activities to optimize efficiency, and collaborate effectively with other staff members to achieve common goals.

Invoicing Oversight:

Ensure proper invoicing of account activity and resolve any discrepancies related to customer inventory.

Data Accuracy:

Work with spreadsheets to record and track shipment details, ensuring completeness and accuracy of data entered in the system.

Requirements:

? High School Diploma or GED equivalent is required.? 1+ year Customer Service experience in warehousing or similar type industries?? 1+ year experience in Logistics/ 3PL/ Warehousing environment processing orders, transactions and or requests Weekend availability as needed.?? Proficient with Microsoft applications, specifically Excel, Outlook, and Word Excellent organization, time management, scheduling, and attention to detail skills Ability to work in fast-paced, demanding environments.? Willingness to work collaboratively with others to achieve common goals. Clear verbal and written communication skills. Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).#

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