Planned Service Coordinator Bunn-O-Matic Corporation - 3.0 Springfield, IL Job Details Full-time $18 - $19 an hour 7 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Teamwork Process improvement High school diploma or GED Associate's degree Full Job Description Job Summary Responds to customer calls for BUNN managed service and manage activities required to fulfill customer requests for equipment installation and service Duties and Responsibilities Receives incoming customer correspondence via phone, email or fax for installation, calibration, service and preventive maintenance for beverage equipment Creates service orders and documents all activities and communications associated with service events in service database Monitors dispatched service activities to ensure timely response and problem resolution Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues. Contacts service providers to acquire cost estimates for service activities Communicates with customers and service providers in a professional manner via telephone, email and in written correspondences Promotes the BUNN Quality Initiative through participation in BUNN Process Improvement Team Performs other assigned duties Qualifications High School Diploma or GED, required Associate or Bachelor's degree preferred Ability to work on-site at our Global Headquarters in Springfield, IL Excellent communication skills, both verbal and written, proper telephone etiquette and experience with basic computer applications Highly proficient in the use of Microsoft Excel for tracking projects Ability to work a flexible shift schedule, including on-call nights and weekends as needed to maintain high standards of customer services Highly motivated, goal-oriented and organized Possess exceptional customer service skills and demonstrate a positive, team-oriented attitude

Job Type:

Full-time Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Application Question(s): Do you have any family members who are currently working or have previously worked for BUNN? (If so, who?) Have you previously worked for BUNN? If so, what motivates you to return to BUNN? This position would require working on-site at our Global Headquarters. This position is not remote. Are you able to commit to working in the office in Springfield, IL? Based on what you have read, do you feel you are able to perform all essential functions of the job with proper training? What is your desired salary/hourly rate? What motivates you to consider a career or job change now?

Education:

High school or equivalent (Required)

Work Location:

In person