Customer Success Manager at Pragma Edge Inc Customer Success Manager at Pragma Edge Inc in Stone Park, Illinois Posted in about 1 hour ago.
Type:
full-time
Job Description:
Job Description:
Customer Success Manager
- Gen AI Practice Location United States
- Northeast and Central Regions Position Overview The Client Partner Executive
- Gen AI Practice will be responsible for driving growth, client engagement, and business development across the United States, with a focus on the Northeast and Central regions.
This role combines customer success, strategic account development, go-to-market execution, and front-line business hunting responsibilities to expand the company's Generative AI practice. The ideal candidate will bring strong client-facing skills along with proven experience in cold calling, lead generation, new business development, GTM strategy, and winning new logos. Role Objective The position is designed for a high-energy, target-driven professional who can identify new opportunities, open doors with prospective clients, nurture executive-level relationships, and support the conversion of prospects into long-term customers. In addition to driving new business, the role will help position the company's Gen AI solutions by understanding customer needs, shaping go-to-market plans, articulating business value, and coordinating with internal delivery and solution teams. Key Responsibilities Drive new business development for the Gen AI practice across the Northeast and Central regions in the United States. Own and execute regional go-to-market (GTM) strategies for targeted industries, accounts, and service offerings. Identify, target, and pursue new client accounts and new logos through outbound prospecting, cold calling, networking, and market outreach. Build and maintain a healthy pipeline of qualified leads and opportunities aligned with revenue growth targets. Engage with CXOs, business leaders, and decision-makers to understand business challenges and position relevant Gen AI solutions. Partner with sales, marketing, presales, and delivery teams to align GTM messaging, campaign priorities, account strategies, and solution positioning. Conduct discovery conversations, client presentations, capability discussions, and value-based solution positioning for prospective customers. Support lead generation campaigns, follow-up activities, appointment setting, and client conversion efforts. Drive hunting activities focused on securing net-new business and expanding market presence in assigned regions. Coordinate internal teams for proposals, solution discussions, demos, and follow-up actions required to close new opportunities. Build long-term relationships with prospects and clients to enable account growth, retention, and cross-sell opportunities over time.business. Maintain accurate opportunity tracking, activity updates, pipeline visibility, and GTM progress in CRM systems. Required Experience 8+ years of experience in customer success, business development, account management, GTM, or sales-focused client success roles. Proven experience in hunting, cold calling, lead generation, appointment setting, GTM execution, and acquiring new logos in the U.S. market. Demonstrated success in opening new accounts and generating net-new business for IT services, digital transformation, AI, or technology consulting organizations. Experience working with enterprise clients across the United States, especially in Northeast and Central territories. Exposure to Generative AI, AI-led solutions, digital transformation, or related technology services is strongly preferred. Required Skills Strong business development and hunting mindset with a consistent focus on new customer acquisition. Must-have experience in Go-to-Market (GTM) strategy and execution , including market targeting, account prioritization, messaging alignment, and revenue-oriented growth planning. Hands-on experience with cold outreach, prospecting, lead qualification, and pipeline generation. Ability to build executive relationships and manage consultative client conversations. Strong understanding of customer success principles, value realization, and long-term client engagement. Familiarity with Gen AI concepts, use cases, adoption drivers, and business transformation opportunities. Excellent presentation, communication, negotiation, and stakeholder management skills. Experience working with CRM tools, sales tracking systems, and reporting metrics. Ability to collaborate effectively with cross-functional internal teams including delivery, presales, marketing, and leadership. Preferred Qualifications Prior experience in AI, data, cloud, SaaS, or digital engineering services. Experience selling or positioning consulting, managed services, or professional services solutions. Existing network of enterprise contacts in the Northeast and Central U.S. regions will be an added advantage. Ability to travel within the assigned regions based on business needs. Key Competencies Go-to-market strategy and execution New logo acquisition Hunting and outbound sales Lead generation and cold calling Customer relationship management Executive engagement Gen AI solution positioning Opportunity conversion and revenue growth Education Bachelor's degree in Business, Marketing, Information Technology, Engineering, or a related field. Why This Role This opportunity is ideal for a growth-oriented professional who wants to play a strategic role in expanding a Gen AI practice in the U.S. market. The role offers direct exposure to GTM planning, new business creation, client engagement, and the opportunity to shape market presence in high-priority regions while contributing to a fast-growing AI services portfolio.
