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JAGUAR LAND ROVER NORTHFIELD

Customer Service Coordinator

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Based on Illinois data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$57,454 / year median in Illinois

-1% projected decline

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Job Description

Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our
Fields Five:
Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
https:
//fieldsautogroup.hireology.careers/ What We Offer Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and Wellness, Saturday Lunches, Discounts on products and services; Sundays off.
Responsibilities:
Meet and greet customers professionally in-person & on the phone Create and set appointments for service Provide basic information to callers who have general inquiries Handle customer complaints with integrity and poise Provide general administrative and clerical support, including mailing, scanning, faxing, and copying Maintain office supplies for a specific location
Qualifications:
Must be available to work every Saturday Excellent communication and organizational skills Experience using Microsoft Office suite Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously Must be willing to submit to a drug screen & background check