Customer Experience Coordinator

Why Join the Peterman team? Peterman Brothers is a family owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 500 employees within 11 locations across Indiana, Ohio, and Kentucky! We've been on the Indy Star's Top Workplaces list seven years in a row. As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites: Top Compensation Package 401k w/ Company Match Personal Time Off (2 weeks to start) HSA w/

Company Contribution Medical Insurance:

Health, Dental, Vision, Life Voluntary Insurance Options Employee Assistance Program Employee Discount 6 Paid Holidays with 2 Additional Paid Floating Holidays Bereavement Pay Paid Birthday Off Company Events & Parties Advancement and Growth Opportunities And so many more!

The Role:

The Customer Experience Coordinator serves as the first point of contact after a customer call is completed, acting as a resource to address concerns, provide solutions, and ensure a consistent 5-star service experience with every interaction.

What You'll Do:

Work directly with customers to ensure a high level of satisfaction when any mistakes or oversights take place within a customer's experience Partner with management teams and field staff to provide solutions for customer's when their experience has left them dissatisfied Coordinate with subcontractors to schedule for repairs if damage occurs in a customer home Identify trends and training opportunities for various departments in the company based on customer feedback Proactively contact customers to discuss service satisfaction with the intent of building long term customer relationships Respond to reviews of the company in a timely manner Serve as a customer service expert within the company Have flexible work availability to meet needs of Customer Experience team Other duties as assigned

What You'll Need:

3 plus years in customer service environment Ability to remain calm, professional, and solution-focused when handling escalated or upset customer interactions Experience in the HVAC Industry preferred Experience with insurance or remediation preferred Positive attitude, adaptability, and a strong team-oriented mindset Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to work well in high volume, high demand environment. Proficient in using technology, software, and digital tools to support work and streamline processes Want to join a company that puts people first? Apply today, and our talent team will take it from there. If you're ready to chase your dreams, pick Peterman Brothers, where great service runs in the family! Peterman Brothers is an Equal Opportunity Employer.