Operational Manager

ANGELS OF HOPE

Home Care Agency Indianapolis, IN Job Details Full-time $55,984.86 - $65,422.63 a year 16 hours ago Benefits Mileage reimbursement Paid time off Employee assistance program Flexible schedule Life insurance Qualifications Customer communication Teamwork Team development Home care Organizational skills Time management Full Job Description Job Overview Operations Manager is responsible for overseeing the day-to-day operations of Angels of Hope Home Care and helping ensure that services are delivered safely, consistently, efficiently, and in accordance with agency policies, payer requirements, and applicable state and federal requirements. This position works closely with leadership, HR, client care,scheduling, DSPs/caregivers, families, case managers, and administrative staff. Responsibilities Oversee daily agency operations and ensure assigned departments are completing required responsibilities and follow-up. Monitor client service delivery, staffing coverage, scheduling concerns, call-offs, and continuity of care. Coordinate with HR and scheduling regarding recruitment, onboarding, orientation, training, staff placement, and performance concerns. Support client intake and transition processes, including review of referrals, service plans/PCISPs, authorizations, risks, staffing needs, and start-of-care readiness. Maintain strong communication with individuals, families, guardians, case managers, managed care organizations, and community partners. Monitor completion and quality of service documentation, progress notes, incident reporting, EVV requirements when applicable, and other required records. Work with billing and administrative staff to identify authorization, scheduling, documentation, and billing issues before they affect claims or services. Track deadlines, assignments, open issues, and follow-ups. Escalate urgent compliance, health, safety, staffing, or service concerns to leadership. Assist with internal audits, corrective actions, quality improvement activities, client satisfaction, and preparation for regulatory or accreditation reviews. Help implement agency policies, workflows, checklists, and standard operating procedures across departments. Lead or participate in team meetings and ensure action items have an assigned owner, deadline, and documented follow-up. Promote person-centered services, dignity, choice, independence, community participation, and respect for each individual's goals and preferences. Support agency growth by improving operational capacity, referral responsiveness, customer service, staff retention, and relationships with community partners. Maintain confidentiality and protect individual and employee information in accordance with agency policy and applicable privacy requirements. Leadership and Performance Expectations Demonstrate ownership, professionalism, sound judgment, and solution-focused leadership.

Use due diligence:

verify information, review supporting documentation, and avoid making decisions based on assumptions. Prioritize effectively and manage multiple deadlines without sacrificing accuracy. Maintain timely communication and ensure important tasks are followed through to completion. Coach team members, identify workflow gaps, and recommend practical improvements. Model Angels of Hope Home Care's commitment to giving Angels hope to be better than yesterday. Preferred Qualifications Previous operations, healthcare, home care, HCBS, developmental disability, long-term services and supports, or related management experience preferred. Strong knowledge of scheduling, staffing, documentation, compliance, customer service, and team supervision. Experience working with Medicaid waiver programs, case managers, authorizations, EVV, or provider compliance is strongly preferred. Strong written and verbal communication skills. Strong organization, time management, problem-solving, and follow-through. Ability to use electronic systems, spreadsheets, email, scheduling platforms, and other business technology. Ability to handle confidential information and sensitive situations professionally.

Join us as an Operational Manager and become a vital part of a forward-thinking healthcare organization committed to excellence! Your leadership will directly impact patient care quality while fostering a vibrant team environment built on collaboration and innovation.

Pay:

$55,984.86 - $65,422.63 per year

Benefits:

Employee assistance program Flexible schedule Life insurance Mileage reimbursement Paid time off

Work Location:

In person