About the Position We are seeking an experienced, dependable, and customer-focused Customer Service Manager to join our growing automotive repair shop in Lafayette, Indiana. This is a key front-office position responsible for managing the customer experience while helping coordinate the repair process from initial appointment through vehicle completion. You will serve as an important connection between our customers, technicians, parts suppliers, and management to help keep the shop organized and repairs moving efficiently. The ideal candidate is professional, highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Previous automotive repair or parts experience is preferred; however, we are willing to train the right candidate who brings excellent customer service, communication, and organizational skills. Key Responsibilities Answer incoming phone calls and assist customers with questions, appointments, and concerns Greet customers and provide friendly, professional service Schedule customer appointments and maintain the shop's appointment calendar Open, update, and close repair orders accurately Keep customers informed regarding vehicle repairs, parts, estimated completion times, and appointment status Order parts and communicate with parts suppliers Manage and maintain parts inventory Track parts orders, deliveries, returns, credits, and core charges Coordinate with technicians and management to help keep repairs moving efficiently Verify repair orders for accuracy and completeness before closing Maintain accurate customer and vehicle records Follow up with customers as needed Help maintain an organized, efficient, and professional shop environment Qualifications Previous customer service experience preferred Automotive repair shop, service advisor, or automotive parts experience is a plus Excellent verbal and written communication skills Strong interpersonal and customer service skills Excellent organizational and time-management abilities Strong attention to detail and accuracy Ability to multitask and prioritize in a busy environment Comfortable using computers and learning automotive/shop management software Ability to communicate effectively with customers, technicians, vendors, and management Reliable, professional, and dependable Ability to take ownership of responsibilities and follow tasks through to completion What We're Looking For We are looking for someone who understands that excellent customer service and strong organization are essential to a successful repair shop . The right candidate will be someone who can stay organized when the shop gets busy, communicate clearly with customers and technicians, keep track of the details, and take ownership of the customer experience from beginning to end. This position is a great opportunity for someone who enjoys working with people, solving problems, and playing an important role in the day-to-day success of an automotive repair operation. If you're a motivated, organized professional who takes pride in providing excellent service, we'd like to hear from you.

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person